Ideal Dental Katy

"So I went there today to get my teeth cleaned and checked. I ended up in the same situation as Cassidy that wrote another review. They took all kinds of pictures, xray and 3d mapping of my teeth. Then they found some issues and suddenly I am told I will have to pay $450 with insurance. And that I am lucky because the actual price is thousands of dollars. I do not trust that Ideal Dental is doing what is best for me as a patient but what makes them the most $$$."

"Had a recent appointment with Ideal Dental with the following comments- As often described in other reviews, the Service here is 5-stars. Friendly and professional during each step of a Dental Appointment. 1)Front Desk is top notch; 2) Dental Assistant is professional and does a good job with their tasks; 3) Dental Hygienist also is well educated and explains basically the x-ray, the status of your teeth, and next steps with the Dentist. Dentist is also very friendly and reviews the ‘diagnosis’ up to that point and advises on next steps after a review of what was ‘recommended’ and what your insurance covers. Having said that here are a couple of my rubs with this office and why I am going with 3-stars 1. Having taken my sons there a few times I often walked away feeling they were in some kind of Dental sales mode. At previous appointments where I had brought my kids I would receive a debrief on my kid’s teeth on what insurance covered and what wasn’t, and each time they would push for me to purchase their brand of clear aligners. Just never really had to worry about details other than the dental cleaning basics. *My wife also goes here and let me know before I went to my appointment to be ‘careful’ because they will try and sell you things that are nice to have, but that you don’t need. 2. I feel their business model is disingenuous and somewhat analogous to visiting an Auto Mechanic. Most of us here reading can probably recall a time you went in for a repair or simply an oil change, and after an hour in the shop you receive a list of discrepancies from the Auto Shop and you are left wondering, “How in the hell is my Car even running.” However, at an Auto Shop you can decline what you want and accept the services you deem needed. Here is a different story. After the x-rays (panoramic) and evaluation of my teeth, it was determined I needed a “deep cleaning” versus a standard cleaning. (Also, noted were other “teeth/gum issues”) After being told this by the front desk assistant during my insurance review I declined this and stated I simply wanted a basic cleaning. I was told that since the office had diagnosed me with a Deep Cleaning there would be liability considerations if they didn’t perform what was declared. Also, the Deep Cleaning was $600 after what Delta Dental would cover. Good Lord, I wasn’t ready to drop this kind of cash on a random Friday afternoon! Anyways, at this point during the appointment I asked if I had declared at the beginning of the appointment that they wave all the fancy x-ray machines, any other exploratory pre-op evaluations of my teeth and just simply give me a basic cleaning could that be done. The answer was no- I had to go through their Auto Mechanic evaluation process, but unlike a Mechanic if any diagnosis or recommendation was determined to be in the liability bucket, I could not decline! Emphasis to Office here- You need to lay out the whole story for your patients prior to them even getting in that chair. End of review here- If you are like me, guy in his mid-40’s who rarely goes to any Doctor appointment and who is just looking to check the box on a one (1) time a year dental cleaning this isn’t your place. Most here reading probably just want a standard X-Ray, a scale, a clean, identify any cavities, and give me the option of what I want done and what I don’t. Post Script- Didn't accept the Deep Clean for $600, thanked them for their up to the point Service and wished them a good day."

"I was received for my appointment right on time. I was acknowledged by name before even saying anything. Very impressive. Dentist and dental assistants were always concerned about my comfort. Now I'll really be ecstatic if I get my crowns within 2 weeks, prior to Christmas."

"Just so everyone knows, I do not work here, nor do I personally know anyone that works here. The staff is so helpful. I called for an appointment and spoke to Liz. She told me the first available appointment was in a couple of days. I explained to Liz that I am in a lot of pain, Liz let me know that if anyone cancels she would give me a call. I was called and was able to see the dentist the next day. This office is the best, from the front desk, X-Ray technician to the dentist. I would highly recommend that you visit them and know that you are in good hands."