The Collision Stop

"Collision Stop will take on insurance jobs for the money, but based on at least one verifiable occurrence, after doing only a portion of the required repairs, they'll blame any remaining related issues on a pre-existing condition which never existed, prior to the covered event. Such a shame to even have a business in our community doing this to people."

"Would not recommend this business at all. I had only heard great things about this place before I had actually experienced what I have experienced. I was rear ended at a complete stop by a gmc sierra 1500 going about 45/50mph and was pushed about 2 car lengths forward. Stating for reference of what needed to be done. When I dropped off my vehicle, I let Melissa know exactly what was wrong with it besides the bodywork that needed to be done. The side of impact, my driver and rear passenger door shifted and there is a huge space in between that looks as if my door is open. When I drive my car, my SUV shakes/vibrates/trembles, whatever word you want to use. That was my main concern in getting my vehicle in so soon. Instead of writing it down, which was my first red flag and I should have walked away and gone elsewhere but I gave them the benefit of the doubt, I thought she got it all down. This was my first ever accident. Didn’t know what to do or expect so I said okay. So that was my main worry, not my body work. So I call the day the inspector shows up and, Thank God I did because she didn’t mention to him about my door or the other issues I mentioned. So she says “omg ma’am I forgot, but he’s still here so I’ll tell him.” So a couple of minutes went by and I called her back to inquire what the “inspector” said and she said “It’s wind damage so they won’t cover it.” I have 5 kids and this is the car I use to take them in to where THEY need to go that fits us all perfectly. They had my SUV for a whole month almost and they did not do a complete tear down and check anything other than bodywork that needed to be done as per Melissa. When I got the call my SUV was ready for pickup, I was excited because finally we are out of a rental. Boy was I wrong. As soon as I drove away, that shaking was still there. I took it on the expressway and it was the same ugly ride. I got off the expressway and went right back. The inspector was there and Melissa was there. I advised of the issue still being there and her and the inspector said to get my wheels balanced and get an alignment. Mind you prior to my accident my SUV was running smoothly. Went on vacation and back and no problems until after our accident. So of course, I just said okay but when I explained to my husband what was going on he said nope take it back. It’s not right. So for some reason that evening, Harlingen location did not answer me so I had to call La Féria. La Féria location had me take it that following morning to them and was told the same thing. To rebalance my tires. So here it’s been about 2/3months since I picked my suv up and have taken it to Pep Boys 2/3 times for my vehicle to be balanced. Bought brand new rear rotors and brakes and here we are still with the same issue. This last time I went back because it’s so frustrating and my suv feels so unsafe, but like I said it’s our only family vehicle so I have no choice, they sent me with their tow truck driver so he can see what I am talking about because when they drive it. There’s no issues. All i was told again was to rebalance but to go to F street or Mares. I am fed up and exhausted. As a mother of 5, to be given the run around and having to explain to my husband what’s going on since he can’t take time off of work during the day to deal with these people it’s annoying. So do what you want with my advice but as a working family and trying to manage time to deal with problems that should have been resolved while they had my vehicle, it’s annoying and overwhelming. Now no one wants to touch nor work on my vehicle because of this business’s lack of work. My attorney’s office even found it strange they did not use any of the supplemental insurance. It took 3 months for a reply lol. But they didn’t once offer to look at my vehicle when I went back multiple times after running around. The only thing that they have asked my attorneys office to do is to help them remove my 1 star rating. I have you all 4/5 chances to find and fix the issues."

"Collision Stop has done outstanding quality body work on my car. Melissa has been very especially helpful with all arrangements for my repairs and kept me updated regularly on the status of the repairs. She has very positive customer service and telephone courtesy. She is knowledgeable and friendly. I definitely recommend them and will use them again if needed."

"My truck was recently keyed by someone, took it to Collision Stop. Not only they fixed my scratches, they even fixed the dent and rock chips that I had. Aaron and Scott was very helpful and excellent customer service!! I'm Very happy with the results!!"