Studio Movie Grill

"I visited for the first time last night. The staff was super friendly, but theater 11 was not good. The seats were worn out and did not recline all the way. The seats were not cleaned thoroughly between shows. The seat next to me had crumbs and the cup holder had hair in it. Disgusting. This picture shows my view. I don’t believe anyone sat there. I would have wanted a refund. As much money as this company makes, they should have the theaters up to par. I would not visit again."

"The front staff was friendly. The theater itself is set up differently as only the front four rows of seats recline. Also, the bass from the movie playing in the next room could be heard during our movie. Overall, it was a nice experience. We ate lunch just prior to coming, so we did not try anything from the menu."

"I’ll start by saying I come to this location all the time. I complained about the seats a few times. The servers always told me that we have upgrades on the way. I watched Wonka today in Theater 5 and the shock on my face when I walked into the theater and seen the upgrades it was alike I stepped into a new car. Nate and Riley was the icing on the cake with amazing service. Great service, great food, and amazing comfy recliners what more can I ask for. I found out that all the theaters will be upgraded. I can’t wait to see the rest."

"This studio movie grill is disgusting and the management in charge, General Manager Jeff Caldwell, is horrible. Our order came out wrong not once, not twice, but three times from the waiter Aron putting in the order wrong or forgetting items. When we reported to the manager, Jeff Caldwell, that we were missing an order instead Jeff Caldwell of seeking to understand, he got hostile and walked away from us. We were willing to pay for the food again so that our child could eat, but instead of accommodation we were met with angst, horrible customer service, and belittlement. Never have I ever met a General Manager without etiquette or an ounce of customer service. I whole heartedly do not recommend this location and will be contacting the corporate offices of Studio Movie Grill to inform them of who they have in leadership at this location. We had to call a non emergency officer just to get the situation resolved. As a manager myself I know the importance of not escalating issues and ensuring to hear the customer out before inserting an opinion or excuse. As far as a review of the movie theater itself: The chairs are worn, we attended the first movie of the day and there was food and trash on the floors. The only pleasant experience was the associate Kelvin who let us purchase our tickets. That guy deserves a raise! If you visit this location I hope you do not have to interact with General Manager Jeff Caldwell. He is a manager who refuses to help, accept accountability, offer an apology when something is wrong, or if he does offer an apology he quickly follows it with BUT followed by an excuse to remove blame on his part."

"High recommend for a private event! Very clean restrooms, lobby area and movie theater. Very well designed! Staff were very professional and courteous! Reasonable prices! Food and drinks were good as well. I’ll definitely be returning soon"