Costco Tire Center

"Great experience, both with Robert and Isaac from the team. We bought a new set of tires and 5 days later, got a flat from a screw in the road. Having the road hazard warranty included in our purchase price was great, but having their service to help get a hard to find tire in quickly was even better. Thank you!"

"Pardon my language but piss poor customer service. I called and spoke to Lee (whom is hilariously somehow a supervisor) over the phone to set up an appointment for a 4 tire replacement. He looked my vehicle up in their system, found the tire size since I was unsure, scheduled me 2 days before I was leaving ,came IN for my appointment, walked around the store for an hour, then got a call to come up to the tires center desk where Lee then proceeds to tell me I purchased the wrong tires (you heard me right. I had to pay in full before the install was even done) of which he then continues to tell me unfortunately they do not have the size tires that I need in store. They only have tires that are significantly more expensive. Of course! I asked if there is a discount he could provide me for the more expensive tires since he was the one I spoke with over the phone and looked up the tire size in the computer. Lee tells me that not only is he not going to give me a discount, he’s not going to give me the $150 Bridgestone install discount, then tells me that I can drive to the J town store to get my tires installed. When it’s already 7 o’clock at night after moving my patients surgeries around to be able to make my appointment at 6 o’clock today. I do not have time to drive all the way across town the same evening since I have other obligations. Thanks Lee, you royally screwed me over buddy! You make this location look bad."

"I've bought probably a dozen sets of tires here over the last decade+. I always get a great deal and the road hazard warranty is second to none. Almost every single set has had a road hazard, which are fixed for free or replaced prorated. The folks who work in the tire shop are always kind and helpful. Thanks for keeping my family safe on the road!"

"Stellar experience with the store manager and Bobby J, the tire center manager, on a Friday evening at 5pm before the 4th of July weekend. I was promised a set of tires at 5pm and that recommendation changed after I got there due to my car specifics. I talked to the store manager who put me in touch with Bobby J, the manager at the tire center. I counted two easy ways he could have taken that would have been "industry standard". Bobby took the high ground both times. He looked at my tires and felt they might blow out anytime. He went to a different store to pick up tires and then got it done the same day so I can keep driving safely. IMHO he demonstrated strong leadership, integrity and quick thinking to solve a problem. Costco should hire more of these leaders."

"Customer service has gone downhill fast at Costco and is worse in the tire shop. I had a battery 42 month free replacement that went bad. Took it into them and they no longer carry that battery so I actually had to pay $30 to get next compatible battery. Shouldn't be my problem they quit carrying my exact battery. Other places offer 5 year prorated batteries in comparable price range. Going there next time."