Bar Louie - Baybrook Mall

"I came with my girlfriend on March 3rd 2024 like we had many times before but this night was drastically different. We came in like always, sitting in our outside section. It took ages for us to catch the attention of a server and let her know we wanted 2 waters and a menu. Many minutes later, she brought the menu and no drinks. We eventually ordered food and alcoholic beverages for which she asked for our IDs. My girlfriend showed hers and I showed my ID from Mexico. I have never had any issues when it comes to showering my ID for the age and I have shown it here many times before as well and it was always accepted. The waitress claimed that they do not accept foreign IDs and proceeded to ask if we wanted to talk with a manager. We agreed because it was very confusing why the situation had changed from previous times we have been there. When the manager came he said it was a company policy and that he wished they could accept the ID because we’re so close to the border. Although we didn’t think that made much sense, we accepted the policy and continued to wait for our food. I then decided to use the bathroom while the service was taking so long and started to walk towards the bathroom. I was stopped by the gentleman at the front who checks IDs when it is past 9pm. (He never checked our IDs when we first sat down or the entire time we were there until that point. When I showed him my ID he said I could not go inside and as a matter of fact I couldn’t even be sitting outside. I don’t understand why, up until that point, I was able to sit out there and have my order taken. It is one thing to have a company policy, but it doesn’t make sense when it is not fully enforced by everyone. We ended up leaving without any food and drinks because that is unacceptable behavior."

"I went to this location March 3, 2024. I have been to this location many times before and never had any issues except for this night. We sat outside and the service was nonexistent for a long period of time. We had to get the attention of a waiter and even then the service took a long time while others were being served around us. Also, the bouncer/gentle sitting at the front who checks IDs after 9pm failed to do so, so we took our seats outside. We asked for 2 waters from the waiter after finally getting her attention and we never received them. We also ordered beverages. This evening I came with my boyfriend and I showed my Texas ID and he showed his ID from Mexico. We have been there many times before and showed the same exact IDs and were allowed to order alcoholic beverages. But this night they refused service because he did not have a Texas ID or Passport. The manger claimed it was a company policy but, again, they have never refused us service for this before. He also made a strange comment about how he wishes he could accept the ID because we are on the border with Mexico and I don’t see how it’s relevant to the conversation. We accepted the policy and continued to wait for the food we ordered. My boyfriend then proceeded just to walk to the restroom when he was THEN stopped by the bouncer. He asked for his ID which he proceeded to show and told him he was suddenly not welcomed anymore. I don’t understand why it was suddenly not allowed when the waiter didn’t say anything after we ordered the food and he originally didn’t either. It is one thing to have a company policy, but you have to enforce it throughout your entire staff and it should be written somewhere so people are aware. And if this company does not accept foreign IDs they need to make that clear that every foreign individual needs to have their passport because Texas, specifically this area is very diverse, and if you want people to eat and drink comfortably, you need to make it clear so they’re not uncomfortable. We ultimately left without our food and drinks because the whole situation was very confusing."

"Afternoon visit for appetizers and cocktails. Seating outside a plus! Always nice at the Baybrook Mall Lawn. Everything was great as usual."

"Vibe- This Bar Louie location is located in the courtyard area right by Baybrook mall. I can tell this is a hot spot to grab food and drinks at. There’s plenty of seating outside for beautiful weather days and plenty of seating inside as well. There’s big TVs all around the bar and there’s plenty of seating around the bar too! Customer service- Great, the server I had was good. Food/drinks- I went for brunch. I got the impossible tacos to eat and the Pineapple Express sangria to drink. Everything was great! Parking- I ended up parking by the movie theater around the corner and walking over but they do have a valet service that you can utilize."