PODS Moving & Storage

"So I’m reading allot of the reviews left for this moving company stating they are a bunch of crooks. Overcharging customers, delivering pods when not asked for them and charging them. If they didn’t pay for the additional box they wouldn’t deliver which then caused a delay in delivery and pods wanting to charge more money for storage. My kids made an arrangement by phone with pods who as of this morning want more money and again threatening not to deliver even after confirming with their customer service an agreed upon payment. Then telling them there isn’t anything they can do and if they don’t get the additional monies there pod would not be delivered. So, pods ended up taking the additional money out this morning not notifying my kids of the charge until my daughter called to ask the reason for the additional charge. This service really is a great idea and convenient for people who don’t have the ability to move long distances without trailers and trucks but it would have been cheaper for me to rent a trailer and travel to Florida and bring them back on my own. Pods had an agreed upon payment for their service and have continued to add to their cost at every turn and holding my kids’ stuff hostage. Do yourself a favor and find another company or do it yourself!!!"

"DO NOT USE PODS THE WORST CUSTOMER SERVICE EVER!!! AND THEY CONTINUE TO TRY TO CHARGE MY CARD 3 TIMES A DAY!"

"I liked the convenience of being able to load the pod and unload at my own pase. They moved the container for me. That just made the situation I was in way less stressful. The only thing I didn't like was you couldn't pay your monthly payment earlier than the due date. And if you return your pod before the end of the month they don't give you a prorated refund."

"We rented 2 PODS containers to move from Arizona to Texas. The move concluded on December 3rd and on December 5th I brought to PODS attention we were overcharged by $488.95 for the move. The charges contradicted the contract in writing we had from PODS. I had to call several times before getting assigned to “customer resolution” rep. named Melissa Martinez. She reached out to me on 12/07/2022 saying she’s be resolving the issue IR# 2418501. I emailed her 2x after that with all of the information and documentation requested. She then responded on 12/22/22 saying I was “in line” and still researching the problem. It is now 01/29/2023 and after 3 additional emails to her for which she has not responded, we are still left overcharged 2 months later. That is far beyond a reasonable time frame to solve a problem. In short, stay FAR FAR away from this company. They are scam artists. If you don’t pay very close attention to your bill and card charges (line item by line item) they will overcharge you and then never resolve the issue. There are lots of other reviews online reporting the same problem- it is quite simply a very deceptive business. They should be paying overcharged customers back with interest. Hopefully they get fined for what they are doing to customers."

"Worst moving experience EVER. Paid a premium price for absolute garbage-tier service. Redelivery was two weeks late due to PODS logistical screwup, and they had the audacity to say that we would be charged extra for their mistake. It would have literally been less stressful, and probably faster, to load everything on my back and crawl halfway across the country than to use this wretched bunch of slobs."