Walgreens

"Slow service. Ended up closing for lunch with 4 cars in drive through lane didn’t bother to inform clients. Always slow and likely short staffed."

"If I could give a ZERO star and it count I would! The absolute worst customer service! Store manager is terrible! Rosemary the pharmacist is argumentative, Grace the assistant in the pharmacy refused to take insurance update over phone and the manager on duty Ashley is unprofessional. Says a lot about how the district in Friendswood and surrounding is run! Do yourself a favor and go to the Calder store! Professional and always happy to help!"

"Terrible customer service both in the store and the pharmacy! Recently shopped in-store. When I went to check out, the only employee in sight was at the photo counter right next to the main registers. As I waited 5+ minutes for someone to acknowledge my existence, 3 employees walked right past me, clearly saw I was standing there waiting to be checked out, walked within 1 foot of me, completely ignored me, and proceeded to move around merchandise on the shelves. They weren't even re-stocking anything. Finally, another customer came in line behind me and the employee at the photo counter asked HIM if he was ready to check out. He then pointed to me and said "she needs to be checked out first." I said that I had been waiting for over 5 minutes to which she said nothing. In fact she said nothing to me at all! Just scanned my items slow as molasses and shoved the bags in my direction. No have a nice day, sorry for the wait. This location is in dire need of some customer service training! That particular employee should not be working in the front of the store with customers. As far as the pharmacy is concerned..... I don't even know where to start with that mess. When you fill on the app the store NEVER has it ready the same day the app says. They don't call and tell you if they don't have your med in stock and have to order it. They tell you when you finally call to see why your prescription is still showing as in-progress after 4 days. I am consistently told thats its too early to fill my prescription even though its not. I was once told over the phone my prescription would be ready the next day. When I went to pick it up I was told they can't fill it for 5 more days because its "too early". No phone call, no text message, no email. The entire store sucks!! Unfortunately I have to fill at Walgreens because they carry the generic brand that works best for me. I would change to another location but they ALL have terrible reviews."

"After years of frustration, I was finally pushed to leave a negative review for this pharmacy. The lines are ALWAYS long, not enough staff, and today I can add the staff that was there was incompetent and inconsiderate. I waited in a long line earlier today, at first they couldn’t find my daughters prescription. Then the tech tells me come back after 2:00 to pick it up. At 5:20 I go back and wait over 20 minutes in line to be told it couldn’t be filled because it expired. First, the tech should have caught that earlier but what’s worse is no one called to tell me. They let me go back and waste my time in their long lines to be told it wasn’t filled. Their system also doesn’t alert people when a prescription refill is sent by the doctor a little too early for insurance, so we have no way of knowing it’s there. Employees don’t seem to care about customers at all. Should also mention they have been filling my other daughters medication incorrectly for a few months now. Her doctor said they told them once but it still keeps getting filled wrong. Luckily we have the correct instructions from her doctor but someone who doesn’t know better could potentially take too much medication."