Big O Tires

"I got serviced for an oil change here back in September, as it being my first time back from overseas I was excited to come here because of the reviews. A month after the oil change, I get a service light on the car. Come to find out the technician that serviced my car here did not put the oil cap back on properly, thus spilling oil all over the engine causing $300 worth of damage. They promised to pay for the repairs and never did. After several months of going back and forth with the promise of reimbursement, it never happened. This business is careless and untrustworthy. The management there continued to make promises and never kept them. I would HIGHLY recommend going anywhere else but here. Save yourself the trouble and get your car serviced somewhere that cares about people’s time and money."

"This place rips the customer off. They charged me $50 for a tire rotation. Then we were quoted $900 from the Big O on Babcock for new struts, front brakes and labor. This Big O wanted $1800 for the job. I asked why the price jump the guy bc the struts were coming out of Houston...that's makes no sense. We will do our business elsewhere. Skip Big O all together if they wanna screw the customer."

"I had such a great experience at this location. I called requesting an appt to get my back tires looked at because I couldn’t get them to hold air, thought it might be a sensor issue, NOPE HAD TWO NAILS IN MY TIRES. Anyway, when I called, they said no appointment needed just come and they would look at them. I knew I was pushing it because I called at 5 and they close at 6. And listen, I know if an establishment says “open till 6” that yes they will be open, but if a business is willing to treat you exactly as the first costumer of the day and go the extra mile to ensure you leave driving a SAFER version of what you came in with…that deserves a kudos in my book. I was not rushed, I was helped promptly as I walked in, and they patched my tires in I’d say MAX 15 minutes. I was on my way to hobby lobby to see what new Christmas decor I could add to my collection. I’m so sorry I didn’t take notes of any names. But there were 2 gentlemen that assisted me and I can confidently say I will return! Their costumer service is unmatched, and their patience and willingness to explain the process to someone who knows little to nothing regarding mechanics/tires and not make me feel like a completely idiot! HAHA"

"Needed new tires and a alignment on my 2005 Hyundai Tucson, car is a POS so I didn’t want to go somewhere that was going to charge me 600$ for two tires and a aligment. Big O Tires took care of me, gave me a few options, booked me an appointment and had it done within 2 hours. They let me know all the other little things wrong with my vehicle…. But they didn’t push me to get them done like Firestone normally dose which is annoying. They even included an oil change for that price. I will be definitely coming back for my oil changes and tire needs. Good job guys!"

"I came in today to get new tires for my truck. Prior to my appointment I was called by Ben, one of the front desk associates. He took the time to gather information on my needs, so he could find the best deal for me. Don't get me wrong, I'm sure they have to push a certain brand or whatever, but they just toss the offer, take it or leave it. The front desk staff are very knowledgeable of the market. Bravo Zulu to Ben for keeping my price under the estimate and ensuring everything lined up correctly. Honorable mention to the boss man doing a great job overseeing everything. The downside to my experience was that it took about 3 hours start to finish. Sometimes that's just how it goes though. All an all I'm very happy with the service, the company and staff. Since I got the tire protection, you bet I'll be back."