Atami steak and sushi

"We came for hibachi, the waiter was confused over something so simple but instead of listening they just got frustrated, the hibachi chef was the least interactive of any hibachi I have been to, the portions even given the lunch size was crazy small for meat and veggies. The meat and veggies had zero flavor. The rice was good and that was the biggest portion you got. Never got drink refills nor were any offered. This was my first time, not sure if I’ll be back."

"Celebrated a family birthday at dinner. Typical hibachi grill with focus on the show of cooking the meal with all the usual tricks. I order a tempura dish which was prepared in the kitchen and came out after everyone else was more than half finished. However, the tempura veggie dish was served with crab strips that really made it good. Overall, a nice place if you are into the show. Food was good. Not outstanding but nice. Everyone had a good time with no complaints."

"We have been coming to this place for years now but this experience has been THE WORSE. Once we were seated the waiter/manager threw the menus at us and you could tell that he was in a bad mood. We normally order the Atami special with extra fried rice because it's a lot of food for two people but this time he said that we couldn't share. Which was weird because if I'm paying my money then who cares! I should have just got up and left but I was like ok fine, I ordered the Hibachi chicken and steak and my husband ordered the Hibachi chicken. Our glasses were never refilled and the customer service was horrible! We tip based on customer service and the service tonight was horrible! Once it came time to pay, we paid the bill but the waiter got upset because we didn't leave a tip on the recipe. He yelled at us and said," We have to pay the chef". "If y'all wanted to eat y’all could have just sat at a tablet instead of doing hibachi" But what got me is that whether we sit at a table or do hibachi the chef will still have to cook the food. I'm trying to figure out what was the point??? Then when he yelled that the chef had to be paid it was in front of a table full of customers.If his customer service skills were up to standard then we would have gladly tipped. If you are stressed and your job is not paying enough then GO GET A NEW JOB! You don't have to work here. This was the worst customer service experience I've ever had! Will not be returning!"

"i have been coming here since childhood and love their food usually. this specific time i was with my husband, he ordered steak medium rare, and when it was served to us we noticed the meat was obviously rare. purple. we asked for it to be cooked longer. the manager was called over and she said she would cook it for us longer, but came back and said the kitchen was closed and we’re pretty much SOL. the outside of the meat looked cooked, but when cut open it was very purple and not what we ordered. she called the cook to pretty much argue that the steak was medium rare. cook, manager and waitress all infront of us arguing the cook of the meat. i’ll leave it up for determination."

"Upon walking in at about 7:30p with my family of 5 plus 1, I was greeted by a woman stating "We don't allow drinks, put it here at the front" I was carrying a 9 month old and an unopened bottle of FIJI water. It irritated me and I quickly explained that I would be keeping the water because my baby will not be drinking their tap water or whatever type of water they serve. To greet me in that manner over a bottle of water, was completely unnecessary. We should have just left but we stayed. We waited for a table for about 10 min then was seated. When we ordered, my 12 year old son said he wanted kids hibachi chicken. Server said " No, it's 10 and under" I asked him where does it say that because it was nowhere on the menu. And he repeated "it's 10 and under" I said again "but where does it state that? I haven't seen it anywhere." He looked at the menu and said I've been working here and that's the rule. So I ordered an adult hibachi chicken for him and split it between my 12yo and 8yo. When the soup and salad came out there was a dead medium sized, black bug in my salad. When the server passed by I got his attention and told him. He squinted at the salad, picked up the bowl analyzing the salad, squinting at the bug again then walked away without saying anything. He brought another salad without acknowledging anything. Then the chef was extremely uninteresting. No tricks at all. Didn't talk outside of confirming our order. The food was cooked so quickly. Didn't taste like teppanyaki, didn't have flavor, chicken was extremely dry, shrimp was tough. There was another chef at the table behind us that was so engaging, that we were turned around looking at him and he even included us in his conversations, jokes, and tricks. The check came and gratuity was already included. I don't know if it was because of the party size or because they automatically add gratuity for every party but if it was because of our party size that is weird because it was 5 of us. 3 adults and 2 kids. The baby shouldn't count. Server never came back over and another waiter came and took the signed check as soon as I had signed it which was also just another sign of terrible customer service. The experience, the food, and how the bug in my salad was handled is why we will not be customers there again. Had to be the worst hibachi experience."