Costco Tire Center

"Never buying tires from Costco again. Road hazard warranty might as well be worthless as getting a flat serviced is practically impossible. Walk-in service is first come, first serve and are gone for the day within the first 10 minutes of opening. Showed up an hour before the store opened and STILL couldn’t get a walk-in service appointment for my flat tire. The soonest appointment was 2 weeks out! It isn’t safe to drive on a spare donut for that long and since I can’t get a same-day service, I will have to go elsewhere to HOPEFULLY have it patched. If in has to be replaced, I guess I’m S.O.L. Again, I will never buy tires at Costco."

"Wish I could give 0 star! My tire installation appointment was today September 25, 2023 at 4:30pm. I dropped my car a little early and was told wait time probably one and a half hours. I waited nearly 2 hours and asked the progress. A lady, who worked in the garage, told me they are under staff. I waited another hour. The same lady told me they are not able to remove some of the lug nuts and they don't want to use force and damage the car. She asked me to go to a mechanic to change the lug nuts then come back for tire installation. She explained that they are not a mechanic shop and do not have special tools. They gave the car back to me at about 7:30pm, of course, no new tires installed. I wasted more than 3 hours there. In the end, I requested a refund. They refunded me. But it sounded like it was my fault. When I got home, I found one of the lug nuts was clearly damaged with crushed threads. Should a Costco tire center be able to fix the lug nut problem?"

"I wish I could give 0 star. My experience is the same as recent reviews. My appointment to change tires on 4:00pm, I dropped my car before 4. I was told it could take 2hrs. When I inquired around 5:45 for estimated time, I was told my car is just brought in to the garage. When I inquired again around 7:10, the girl who supervised the garage told me they had under staff, and could not tell me when it will be done. Plus the way I was responded was very unprofessional. Under staff is not my problem. If there is under staff they should not give the appointment to overload. I decided to take back my car with old tire and ask my money( $1200) back. So I went to see the store manager, Katie, explained what happened and asked what she could help. She went down to the tire center, and a staff told me whether I agree to proceed or not if they gave me back $50 per tire. Since I spent almost 4 hrs and I had to change these tires anyway, I agreed to proceed to change there. After 4hrs 14 minutes later I got back my car. I hope this review will help to improve the service of Cedar Park Costco tire center. But I will never use their service again."

"I have shopped at a lot of tire shops. I will never buy Costco tires again. I spent $900+ on my wife’s tires at this location. She ran over a nail during her work day (mobile business) between clients and had to fill her tire up every 45 min. She went right when they opened and Costco turned her away with a leaking flat tire and said they can’t fix it they are too busy.. Any tire shop in this state would have fixed it even if you didn’t buy the tires there (usually for free). You don’t send a woman on her way with a flat tire to breakdown in the middle of the street. She then makes an appointment goes back the next day to fix the flat and get a rotation. She added the rotation because she had to make an appointment anyway, so why not. They take 1:30mins to patch a tire (with an appointment) and don’t even do the rotation. Don’t waste your time here. Anywhere else will have better customer service. The ‘extra warranty isn’t worth it."

"Costco members for over 25 years and have always purchased our tires there. We made two appointments for two vehicles for tire rotation and balance today (4/8) at 1:15pm and 2:15pm. Got here at 1pm and checked both vehicles in. They did not bring in my husband’s car until 3:05 pm and that was after he said something to them. It’s 4pm and his car is still not done! Should have brought it in for service at the appointment time instead of taking a walk-in. Absolutely not acceptable!! Not the kind of service you expect from Costco."