Ramics-repair inc.

"Jermaine is the most qualified technician I have ever met. He has an excellent work ethic and a conscience! His knowledge about all appliances is impressive. I am not thrilled about the scheduling by the office staff, specifically prioritizing jobs and following through."

"They are extremely quick and sent someone the same day which was wonderful. Very respectful young man too. However, They are a bit pricey."

"The guy who came to repair my dishwasher was so nice. He explained everything to me. Even though they weren't able to repair it because of manufactured did not make that anymore he was still very nice told me where I should go to get a new one he was just very helpful."

"Not sure who to blame lays with Ramics or Appliance Repair Today which is who apparently booked the appointment. The speed in which we were able to get our appointment was great as we called on Friday and were scheduled for Saturday. The communication was great with our assigned technician. However once he arrived on scene it was crystal clear he was not qualified to service our Electrolux product. He looked at our Icon series freezer as though it was an alien. Not sure where the disconnect was, since we clearly explained the appliance was an Electrolux. Seems as though if the tech wasn't qualified to work on a specific brand (as a new tech would be) they would send him with someone who was kind. So after looking at the machine for 7 min and only turning the ice maker on and off with the lever he arrived at the conclusion we needed a new ice maker. No diagnostic check, no reset, just lever up and lever down. The tech then spent the next 20 min finding out the cost of parts only to return and immediately leave for another 15 min to write an invoice. The cost was 700.00 which was really not an issue for an ice maker. The issue was why in the world would I trust a person, who clearly had no idea what he was looking at, to do a repair of that magnitude. I'm not sure where the disconnect was because Electrolux is listed as one of the brands serviced on Ramics website."

"GE dishwasher stopped working, no power no lights. I called and they came out the following day. Sergio is professional and quick and repaired the dishwasher within a half an hour and it worked for about 20 days. Unfortunately the same issue happened again. I called and Sergio came back within a couple of days and fixed it no charge, Sergio identified a faulty connection and repaired it. I had also identified a leak somewhere behind the dishwasher. Sergio pulled the dishwasher out and found it was a bad drainage hose. I told him I could repair it myself and did so. He did not charge me for finding the leak. I would use them again."