Mac Haik

"Been taking both vehicles to this place for 10 plus years. After today, I’m finding a different place for oil changes and tire rotation. Last visit, they lost tools needed to service my tires. Had to special order wrench and lug nut socket . Today , arrived at 6:45 am, fourth in line and people that came in behind me got in and out before I could get my oil changed and tires rotated. Walked out at 9:30 after over 21/2 hour wait. Ridiculous!!"

"Made an advance reservation at their "Quick Lane" for a battery replacement. When I get there they don't have my battery in stock! It will be 24 hours!! Where is the quick in that?? To top it off they no longer provide shuttle service. They offer me a Lyft ride at my expense! No more Mak Hiak for me!"

"Wow absolutely horrendous service and environment. I got sick from walking in the door. The dread, the employees that look like they just got done with a meth binge. The "shop talk" calling people boy and old fashioned grandparents talk. Keys laying everywhere ready and easily accessible by anyone wearing a dale Earnhardt Jr shirt and Jorts. Brought the vehicle in with appointment on a Tuesday and by Thursday they still didn't diagnose under warranty. Seems like all they care about is money from customers so you get put aside. RUN"

"I went in for service on my vehicle. Knowing it would not be a quick fix, I was given a loaner vehicle. That was greatly appreciated. I was in several current loaners for different reasons, but needless to say, I appreciated that they NEVER had me without transportation. Shay was great at making sure I was in something nice each time. My service contact was/is Sophie. And she's been great to work with. She's kept me informed and has been upfront and honest with her reports of what's going on with my vehicle. She's also had to deal with my warranty company, not an easy tasks. The only reason they didn't get 5 stars; my transmission was delivered 2 weeks before they located it in their warehouse. Meaning it could've been fixed long before it was. HOWEVER, the warranty company just sent it and didn't tell anyone at the dealership they were sending it. All in all they have been nice to work with. Total repairs after everything was said and done: $2000. But what I planned on doing but at least my vehicle is fixed. I'm sure the cost of getting the work done was more expensive at the dealership, but I was in a loaner for the whole 3 months that my vehicle was in the shop."

"This place makes me hate getting maintenance on my truck. I've been here a couple of times and each time it eats up at least half of my day. An oil change and tire rotation never takes less than 2 hours and the last time I was there, they didn't even properly fasten the liner under my truck. I didn't have time to complain as I was already late for a prior obligation after waiting 2 hours and 15 minutes for something I could have done at a local shop in about 30-45 minutes. On top of that, a customer who came in after me asked for the same service AND a recall repair left 15-20 minutes before me. How does that make sense? The only reason I go here is because the nearest Ford service dept is too far away and I still have a few more prepaid maintenance visits left on my service plan. Otherwise, I'd go elsewhere. Avoid this place if you can. Or at least expect to clear at least half of your day out."