Firestone Complete Auto Care

"Service was speedy and friendly. They were open to discussions about what was needed for my vehicle. Provided excellent service all the way around we could not have been happier."

"I wish there was a -10 star to give them. I had trouble with my car and was at autozone, they couldn’t diagnose it properly as they were not fully equipped. So they recommended me to go to Firestone which was closer as they will have all the necessary equipment. Firstly, I hate Firestone and do not like to go there as I had to total my previous car due to their negligence so never went there in like 6-7 years and this time I had to go thinking that they might do better. Autozone already said issue could be with either the battery or transmitor, now these folks at Firestone have checked my car and everything and came back and said your car is in perfect condition etc etc when in I had already told tell very clearly that for the past 2 weeks every time I had to jumpstart to start the car and they charged me freaking 50 bucks for that, I am all okay if it was correct diagnosis and if that was true. I couldn’t argue or anything because they did a through check. I come back home and still the same issue, few days down the lane I took it to a mechanic and they confirmed it’s the battery problem, they changed the battery and for the past 1 week I had no issues at all with the car. Firestone is freaking useless, I have no idea what the hell they diagnosed and found and charged me for their faulty diagnostics. Just a very useless store!!! Never ever will go back to Firestone"

"The service I required was completed on time and to my satisfaction. Prices have increased a great deal but that's not necessarily their fault. It's a shame they always seem under staffed and overworked, especially on a Sunday. They should commit to fully staff or consider closing on Sundays."

"My husband brought our car in to have one of its tires changed today, and our appointment was supposed to be at 9 AM. They didn't start working on the car until almost 10 AM because they still had not even finished their work from the day before. What makes it particularly frustrating is that we didn't simply book an appointment. We had to REQUEST it, then wait for someone to APPROVE it. You would think the reason for this is so Firestone can make sure they can accommodate the requested time, but no. If they were already backed up from the day before, I don't understand why an early morning appointment time was accepted to begin with. People schedule appointments instead of walking in for a reason, and that should be prioritized. You don't know what else someone has to get to and we don't all have multiple vehicles. My husband has now been there for 4 hours because, on top of the fact that they approved a time they didn't actually have available, they only had one of the type of tire we needed and it ended up being defective. So, now they're waiting for it to come from another store. The only reason I am giving them the second star is that we at least got a mechanic who was paying attention and noticed the tire was damaged before putting it on, which I do appreciate. I realize that not properly inspecting the tire before confirming they had one available would have been a delay regardless, but had Firestone respected the time that they approved themselves, it would've been the only one."

"Made an appointment online for manufacturers maintenance. Based on that option alone, I assumed they would know the actions needed based on year and mileage - instead they were asking me what I needed done. I haven’t a clue, I thought that’s what they were alleged experts in? Why was there an option to choose maintenance with no other details then? Told me they could look the car over for 9.99 and tell me what it needed. Nope - I am furious. I drove an hour from Horseshoe Bay due to limitations of finding someone to service the vehicle there - what a waste of my Saturday. I’ll never take my car to another Firestone."