Chicken Express

"When did y'all change to crinkle cut fries? The seasoned fries were so much better. I don't think I'll be back because of the change."

"We went to drive thru and ordered 3 piece chicken dinner, when we got home and opened the box…only 2 pieces. I went in next day to get the missing piece and manager said it is not their policy to provide unless you call the night it happened. The receipt is not enough proof. Just annoys me that they were so unwilling as obviously, I had been in the night prior, receipt is not enough proof."

"Well the word Express in their name is for taking your money quickly haven't been in over 3 years overpriced not very good. I took my mother we got their tender special 2 iced teas and 2 cookie plus we tipped and it was over $30 there's are too many places in Austin where you can spend $30 for lunch for two and not be disappointed as we were."

"I hardly go there anymore but decided to take my kids today. The last three times I’ve been they’ve shorted my chicken tenders. I got the seven piece tender meal and when I got home only 6 in the box. I called and the manager answered the phone and told me I was lying that he did the meal and put eight tenders in it. I explained to him I wasn’t lying and he wanted to argue nonstop and then told me to come back to get the other. I went back immediately and he did give me extra tenders and was nice but on the phone kept telling me I was lying to him. I told him this has happened the last three visits. I think they’re doing this on purpose and the manager is extremely rude. I will be go across the street next time to canes chicken."

"I really wish this location would do better about customer service and management making sure that employees are trained to get the orders right. The food is genuinely solid and consistent. The problem is, they have gotten my order wrong the only 3 times I have gone here. Which is a shame, because they are so close to Kanes and have much better food. The first time I ordered a chicken strip basket, which I took back to work and in opened to 3 chicken thighs and nothing else. I have a short lunch break and was hungry so I ate one of the thighs and saved the rest to take back and get my money back. When I returned the next day, the manager refused to give me my money back and offered a replacement meal, which of course was wrong again, no French fries. Just strips and bread. I don’t leave a lot of reviews, but wanted to give them another shot, so today I order a #1 with an extra side instead of a drink… and of course wrong again no side. I’ve really hate leaving bad reviews on a place that has good food, but the way the manager treated me when I brought the chicken thighs back was unacceptable and embarrassing. He told me I had eaten too much of the meal to issue a refund. I only ate the one though because it was all the food I had had that day. And I had to drive back twice to fix the problem. My advice: inspect your order."