The Jarrell Company

"I ordered from Darren and asked me what time would be convenient to deliver . He gave me morning. I waited all day until 5:30pm and still no delivery. Resolution ….pay me for my days work I missed or cancel the order. I am pissed. I do not need a washer and dryer that bad. Thank goodness mine still work."

"I own a Design Build firm and I like to buy my products from local vendors We have been buying a variety of products including appliances, plumbing fixtures, light fixtures, etc Their staff is very knowledgeable and always willing to help"

"Incredible team here. Checks the appliances will fit before delivery. Always professional and kind. 5 stars all around!"

"My name is actually Kevin McGuyer. Name is different on email to avoid spamming. Anyway, I tried to give a local business my purchase instead of going to the big box stores thinking that it would benefit everyone. Well after waiting a week and coordinating on the ONLY day available for a long while, The Jarrell company's delivery men decide on their own to cancel my delivery due to a small dent in the BACK of the refrigerator which if I had been contacted I would have told them to bring the fridge, no big deal on the small dent. This caused a delay and made it impossible to keep the desperately needed refrigerator I purchased from North Texas Appliance. After losing the sum of 1000.00 in lost wages from my wife and I for taking off our jobs, I feel this review is a smaller price to pay by The Jarrell Company. On my way to the big box store, I NEED A REFRIGERATOR TODAY!!!!"

"Horrible customer service. I spent $4000 on a galley sink from them and I can’t get them to return my calls. My sink has been delivered to them for 2 weeks and they won’t call me back so I can pick it up. They said they will have to track it down it’s at the warehouse, which would not be an issue if they would return a call to schedule a pickup. I live 2 hours away and the sales people know this. When you call and talk to anyone other than the greeting lady they are rude and annoyed. The only reason they have 2 stars is for their selection and displays. I would simply suggest visiting their showroom to see what you like but when it comes to purchasing do it elsewhere or online (you can’t order galley online from the manufacturer but you kind find it elsewhere near this location). So when I finally got ahold of the saleswoman she admitted that everyone had been in communication except not with me. I told her I needed to pick up my sink and she said since it’s Saturday and at the warehouse it can’t be picked up. My cabinets are being delivered today that were custom made for this sink. She told me she could not have anyone meet me at the warehouse because, ‘ they have a business to run.’ She said she would however have no problem refunding me for a sink she originally told me would be in in under a week and I would be contacted….a sink that I had custom cabinets made for, I was not contacted once! When I pay $4000 for a sink and $2000 for a toilet I expect the service to match the price tag and it doesn’t come close here. After I made it clear I wasn’t leaving without my sink she contacted a delivery driver to meet me at the location. She let me know by text."