NAPA Auto Parts - Ranger Supply

"Called to see if they had car battery I needed. Person that answered the phone was very nice and offered to stay a bit after closing if I needed it that day. I went the nxt day to get it and the person working that day was a great help and installed the battery. Battery was less expensive than local competitor as well."

"Went to this location to purchase a new battery for my Scion tC, the one I had found online said it was 129.99 + fees. He eventually brings out a battery, places it on the ground away from us and the registers, and then charges me 215$. I questioned the price and asked if it was the correct battery. He said "yep, that goes with it." So I was lead to believe I had made a mistake with the online price. Nope. I checked later once I got home and it was still 129.99$. Now they refuse to refund the purchase and swap it out for the correct one I wanted because I simply hooked it up to the car. Haven't even driven it yet. Edit: Talked to district manager about the issue and it seems it was a lack of communication and educating the customer on the different products. Hopefully this can be used as a training moment. Battery sold to me was the equivalent of the same battery I turned in, and the description I was initially given made it sound like a premium part, where as the one I saw online was more the economy class. Great job on the DM's part helping me understand better and solving the issue."

"Tried to warranty a 4 month old battery that went out along with refund my core battery here. They claimed they couldn't do it because I bought my battery at different Napa location. What is the point of being apart of the Napa chain if you can't process simple warranty replacements or core refunds from other locations?"

"Johnny is amazing! He was so friendly and helpful. Great employees, prices, and great local service. KUDOS"

"This place has rude employees,.I walked in & there were 2 men(employees) sitting at the counter. I was the only customer in the store & I stood there waiting for over 2 minutes before I was even acknowledged, I turned to walk out & that's when the guy on the computer asked me what I needed. He made me feel like I was bothering him One was on the phone with a customer & the other man was on the computer. I understand they were doing something when I walked in but the one on the computer could have at least acknowledged me instead of taking a deep sigh and hitting the keyboard keys real hard acting like he was mad I interrupted him. Will never go into this place again! I will drive further if I have to in order to get what I need. I'm done with NAPA WILL NOT SPEND ANY MONEY WITH THIS COMPANY AT ANY LOCATION."