White House Black Market

"Do not shop at this store!! I came in today with my mom and my two children and was treated horribly, not by all staff but by one particular woman. I felt like she was just watching the kids to see what they were doing. She said something to them and I immediately moved them to the other side of the store. I felt very uncomfortable, like our every move was being watched and not in a nice way. We had every intention of buying but were immediately put off. I said something like we better leave before they kick us out and the lady smirked. I wish I would have asked for her name. The racks are full and the store is impeccable and now I clearly no why!"

"Customer service is demeaning and judgmental. Walked in because of the window display, wasn’t able to touch the shirt I wanted to look at then someone stood outside the dressing room while o tried on one shirt and didn’t have a back or anything I gave my phone and wallet to my husband. When I was done I said I didn’t like the way it fit and the response was “well it would fit better if it was your size” my intentions were to keep looking but when she smugly replied, “sorry we’ve couldn’t help you” I knew I should just leave."

"I've been a loyal WHBM customer for years. Ever since coming out as trans, they've always been ready to help and never been judgemental or the least bit negative. The affirmation I receive as a now transitioned woman has always made me so happy shopping at almost any location. Consistently great service and I always find something I love. This location was great today, helping me out together something that fit my aesthetic for the evening as well as having ample flexibility for the future. The ladies were all amazing and I'll definitely be back!"

"Incredible customer service! I had looked and looked and looked for a dress to wear to a funeral that was happening the following day. I asked an employee there (I'm sorry I can't remember her name) but she basically helped me pick out everything. I was in and out with the perfect outfit in less than an hour. She was so helpful and I'll never forget about caring she was to me in my time of need."

"Great clothes but terrible staff ! I was looking for an interview suit but instead of helping they just stood there and ignored me. When I asked questions they acted like I couldn’t afford anything in the store and we’re extremely rude upon checkout, I bought a suit because I needed it quickly . Although I live in Flower Mound and the store is convenient I will find a different White House Black Market to shop at in the future."