Next Service

"Azael Segovia with Next Service is excellent at correctly diagnosing problems with appliances… especially high end appliances. We have used him for several years and always pleased with the work done and price charged. Azael is honest, trustworthy and committed to doing good work. We will definitely call Next Service(specifically Azael) for our next repair."

"I have been using Next Service for the last 5 years and have been so impressed with their professionalism, service and honesty. Having owned an A/C company for 30 years I know how important it is to build a customer's trust. I have recommended them to all my family and friends who have more than satisfied with their service. I highly recommend them for all your HVAC needs including installations. It's a family business that I support 100%."

"I can't believe the appalling service we received! The technician displayed an astonishing level of rudeness and an utter disregard for delivering any semblance of quality. We called them to fix our rattling and immobile fridge, which we suspected was due to a dirty motor caused by a previous repair of a slab leak causing a dusty house. What a joke! The so-called technician merely glanced at the fridge, didn't bother lifting a finger to investigate further, and had the audacity to declare that nothing was wrong. To add insult to injury, they had the nerve to charge us a ridiculous $95 for their non-existent service. We opened it ourselves after he left and does that look like "nothing wrong" to anyone? I couldn't stomach the techs arrogance, so I called to complain, hoping they'd take feedback. But guess what? Their response was utterly indifferent, as if they couldn't care less. "Don't care, send us an email," they said, brushing us off and hanging up on me. This has been, hands down, the worst service experience we've ever encountered. It's beyond infuriating to be treated with such disdain and incompetence. Let's just say: WORST SERVICE EVER"

"This was our first and last experience using Next Services. Our service window was between 12-2, they showed up a bit after 2, no problem, and they did call us, so there's a plus and it was appreciated. They quickly came in and went to work, blew a bunch of stuff out of the back of the refrigerator (we had an icemaker problem) and while I heard a vacuum cleaner come on there was literally no evidence that anything was cleaned up. There were balls of 'stuff' that was blown out of the back of our refrigerator left all over the kitchen floor, under the table that they moved but did not move back into place. These fuzz balls were not in close proximity to the refrigerator, it was clearly about 3-5 feet in all directions in our kitchen. We were charged over $200, parts figure did not add up on the invoice. $95 service charge and $49 in parts does not equal over $200. Before presenting us our invoice we asked if they could tell us if the second refrigerator (we have had it since 2006) would possibly have an ice-maker replacement but were told they didn't have time to look at that. We did not ask for a diagnostic, heck, we didn't even ask them to touch it, the fridge is so old there is nothing digital on it. This was literally a 10 foot walk, freezer door to open and a peek as to whether or not our relic of a beverage icemaker had a chance at replacement. All we asked is if they could look to see if the ice-maker was replaceable. Serviceman was condescending in his manner. With us both being in the service industry and understanding customer service, how to retain repeat business, grow new business and actually making an invoice legible we find this kind of service overall deplorable. They had a great shot with us for continued business, they came in, got to work and ultimately fixed the issue (it was a reset). For that, they deserve stars, but the rest resonated with us and likewise left a bad taste in our mouth to spend our money moving forward with these folks. We are proud supporters of local business, but not this one, no thanks!"