Integrity Car Care 100 Naylor Road, Cross Roads, TX 76227

"My wife brough our truck into Integrity to get the ABS light diagnosed because it wouldn't pass inspection with the light on. They told her it needed a new ABS module and was going to be close to $1000 to replace. When I had time to take a look at it, I found that all it needed was a new fuse. I used to trust these guys but not anymore. They had the truck twice and for several days and couldn't figure out it was just a fuse. Their counter personal is not very friendly either (Bob), would not recommend anymore."

"I have been using Integrity for the last two years or so after other shops had chased me off due to unprofessional behavior or devious practices. I took my SUV to Integrity today for a headlight and some air in my tires because of the fluctuation in weather they were registering as low. I received a call that it was ready, I paid and started to drive off but the alerts were going off on my dashboard so I went back inside. After a brief conversation and another hour wait these guys went above and beyond to retain my loyalty. I will continue to give them my business because they prioritize communication, respect and customer service."

"1st time at Intergrity and I had the best experience ever! My tire sensor was showing that it needed to be inflated and they took care of it in no time! I truly thank you all very much! You all will definitely be my go to auto shop!"

"Really appreciate the friendly staff and the great service here. I had to come in on a Saturday 25 minutes before close for my state inspection and they got me taken care of (Don't do that if you can help it. I usually arrive early for inspections and call ahead to ask what the wait time is like). Waiting area is nice and comfortable and very clean restrooms. They even have a little kids zone (definitely comes in handy with our 14 month old). Loyal customer for 4 years now, will continue to come back! Thanks again!"

"I’ve taken my truck in for tires here before. They did a great job. So when my wife decided she wanted new wheels and tires, I went back. Found everything she wanted had relatively good experience. So I brought my sons older truck in. It was having issues and I wanted to help him out. I told the counter guy “Bob”, my son was having issues with his a/c and and ugly oil leak. I wanted these things fixed, price was not an issue. I was assured this would be simple enough. Fast forward a few days later, I get a call the “intake manifold” is damaged. My son and I go in to have a look. By my standards, it looks like they damaged it while removing. I called them out on this, but no one wanted to take responsibility. Wanting the whole thing done and over with, I just agreed for a new one. (Welp they are on back order. So I’ve had to hunt one down.) So I have them complete the rest of said work. I was assured at time of payment issues where resolved. Last night my som came and asked me to drive his truck, he wanted me to see the a/c was still not working. He also wanted me to see all the oil leaking, incredibly it leaks more now. So I called the shop and explained my frustration. To which I was told they wouldn’t make excuses, then immediately started to. After some back and forth they told me to bring the truck back and they’d look over it again. I’m not sure that will happen. I’m definitely gonna have a different shop look at it first…. But I will be sure to get my money back. Just check out that quality craftsman’s ship in the photos."