Best Buy

"Looking for a new watch and stopped by Best Buy in Grapevine. Best Buy employee Devon saw us browsing and asked if he could help. He was professional, friendly and knowledgeable. The process was seamless and we left with EXACTLY the watch I wanted. What a great experience!!"

"Worst experience of my life. Manager of store was rude when I complained that I had asked 3 people to assist me where the headphones were and this guy shows up. Didn’t want to leave his comfort zone and demonstrate customer service I guess. Very incompetent and unprofessional manager named Darwin (sp??). Will never shop at this store."

"For a brick and mortar electronics store in the 2020's, they were actually a pretty good experience. The layout of the store was nice, with everything easy to spot from the front door. Picking up on online order was easy, and took only minutes with the barcode scan."

"If I had the option for ZERO stars, that’s would I would rate Best Buy in Grapevine. I went into the store fully anticipating to drop $500+ for a convection microwave. There was a greeter at the front of the store who said there would be 2 appliance experts to help me in that area. I proceeded to the area. Nobody around. I walked around trying to find the product I was looking for. After asking 2 additional workers if they could help me, I was told they couldn’t find one of them and the other was “on his break and it would be 30 minutes at the most” for me to wait. I said I would not wait 30 minutes and then the greeter came by and tried to sell me a Best Buy membership while I was waiting. It’s “the total package” he said. Best Buy Manager, you just lost a good sale. Teach your people how to provide service. It won’t surprise me if your store goes out of business! I won’t be back."

"I don't remember buying experience that is worse than I had with Jeremiah M. in this store. He is extremely rude, and it is difficult to understand how a big box store like Best buy employ people like him."