Panda Express

"I went through the drive thru and had to order through an auto ordering system which was challenging for me (a young person) to use. I can’t imagine how difficult it is for other people to use and I wasn’t even sure at the end of it if it had my order correct. Would be nice to talk to an actual person."

"It was pouring with a small cover for the drive thru and they have started an AI ordering system that can’t understand anything and kept messing up the order. Drove off without completing the order due to its ineptitude. Shame they choose to skimp on paying someone minimum wage to take orders at the expense of customer service. Won’t be going back"

"It used to be great, but it’s going down slowly the Southlake Panda, has reduced the quantity in everything, rice, meats and even their service. When fried rice is ordered, you come home and it’s plain steamed rice, then they ask you to come back and collect the fried rice, when you go back the person who takes the order, asks questions like you are trying to get something free, and give you a small box of fried rice, which cannot be eaten by itself, so you have to order something to eat with the fried rice. Some days they keep you waiting for more than 15 minutes with no apology. They have lots to change to do better in customer service if they want to continue in business."

"We just had one of the worst take-out experiences here. We have gotten Panda Express before and had good experiences. So when we decided to splurge for a rare family take-out night we were heartbroken by the service we received. We ordered ahead online at 6:30 for pickup at 7:30, a more than generous time for a large fast food take-out, yet when we arrived at 7:36 they had not yet even STARTED making our order. This would be a minor inconvenience, except instead of filling the regular large meal containers that we ordered and paid premium for, they began partially filling the MUCH smaller bowls for our meals. My sister was almost in tears because the large order of beef that we had ordered with the intent of leftovers was barely bigger than the small that is all we can usually afford. Waiting extra time is something easily overlooked, but being robbed of at least half the food we paid for is beyond inexcusable. We will be hard pressed to ever go back to this Panda Express location. Attached are photos of the small, partially filled containers we received instead of our large orders of food. Buyers beware!"

"I am so glad Panda Express landed in this location and it appears business is really good. Other restaurants that once occupied this location were not very successful. Panda Express' success is likely due to their great service and always fresh and tasty food, despite its location."