O'Reilly Auto Parts

"Went to O'Reilly for a new battery. I told the guy behind the counter that I needed a new battery and asked if they would install it. He said, maybe with an unpleasant voice. Then he proceeded to tell me no as it's an expert installation (see the photo I posted, easy install). I told him it's easy to get to and he came to look at it. He then said he wouldn't change it for me as it's a liability issue without the hold down (don't they sell those too?). Fine, no big deal, completely understandable. So I then asked him for a tool so I could change it and he said no, they don't have any as they hand them out often or something like that (how do they change them for others?). Extremely unhelpful. Go down the road to one of the other auto parts stores in Benbrook. They are much nicer and have historically always been helpful. Unfortunately I had no choice this time as the others were closed. I warned you. Just go down the road a bit, why take a chance? **UPDATE** I went down the road to the AutoZone on Camp Bowie Blvd. The guy was extremely nice and gladly offered to help me change the battery. He even greased it and put new felt on it."

"Doesn't matter which one I go to, I travel to many locations and I ALWAYS get the help I need. Sometimes there's a wait on shipping but the folks at the counter do the detective work"

"Claire was a wonderful help and helped me EXACTLY how I needed. Will be coming back just to this location if I need anything. Very helpful and very kind. Got out and helped me in this Texas heat! Will be thankful for them!"

"The location at 9259 Benbrook Blvd is incredible. Adam was the most helpful person when my father-in-law had to replace a serpentine belt. He took it upon himself to help get the belt on in 110-degree heat. 100% above and beyond what anyone would be expected to do for a customer. I can’t recommend them enough."

"Catherine is rude. She said it was against policy to help with a headlight and then told us 'you'll need to go find the headlight yourself and YouTube it' So we went to O'Reilly on White Settlement Road and Travis was awesome, walked right back to bulb and brought his drill out to help. It's not hard to be nice and helpful, instead of making us feel like unwanted and going to a different store and getting actual help. Go see Travis he's a 5 star kind of man."