Chipotle Mexican Grill

"My first time at the Chipotle in Pharr. It was ok. I had the bowl with chicken. Pricing wasnt bad. Tasted ok. Will go again to check ot the burrito. Going to have share with the miss ed a. Its humongous."

"Employee need to be re trained or properly trained on how to roll a burrito because they have no idea what they’re doing at this place multiple burritos have fallen apart and this time not only did it fall apart again, they put my guacamole on the OUTSIDE OF THE BURRITO. I couldn’t even eat it from how sloppy it was. Extremely disappointed with this location 3 for 3 on horrible experiences paid 24 dollars for a sloppy guacamole burrito. Will not go back to this location."

"Team member name was Grecia and apparently she was the manager. Order starts out fine she’s making me my burrito but on a little tiny piece of tinfoil with the majority of the tortilla being on the dirty counter. I make a comment during the making of it and point out that it’s on the counter and say “idk how I feel about that being in the counter” she continues on asking me what I want on the burrito. When we get to the end she is wrapping the burrito and the contents go onto the counter. After which she scoops it back into the burrito, wraps it and hands it to the gentlemen who will ring me up. I ask him if I could have the burrito re-made because it was on the counter. He kindly re-directs me back to the beginning of the process where she is and she says what’s the problem. I tell her I don’t mean to be a bother but if I could have the burrito re-made I didn’t like that it was being drug across the counter (which was dirty) during the making of it and my food was on the counter. She then stated she’d give me a new tortilla and put the contents of this one in the new tortilla. I then say well the food came out and went onto the counter and you scooped it up and put it back in so I’d rather just have it re-made. She then tells me well that she’s going to charge me for another burrito then. I say “what? I don’t think it’s too much to ask to not want to eat food that has been on a counter” she responded with “well we clean our counters so you’re good” I ask it to be re-made again. She’s upset but reluctantly throws the burrito away and starts again with no burrito on the counter this time! Yay! Except now when we get to the end she just smooshes the “burrito” into a ball and wraps the tinfoil around it and passes me to the register guy again. I pay and ask him if he can re-wrap my “burrito” she comes over asks what the problem is and I tell her the same thing. That I already paid I was just wondering if it could be re-wrapped. She refuses and I say I don’t understand what the big deal is I’m just asking if you can re-wrap the burrito I mean it doesn’t even look like one look at it. I ask the lady next to me “I mean am I crazy?” And she smiles and nods her head and sleepily says “no I’d want it re-wrapped too” in which Grecia’s response was “well this is how we wrap burritos here at chipotle” I pull out my phone and ask her to say that again in camera (which she wouldn’t) so instead I just took a photo of it which will be attached. I then ask the guy who rang me up where the manager was when he horrifingly replied with “she is the manager” I’ve never such bad customer service nor had anything negative to say about chipotle I go every day after the gym. I didn’t think it would be too much to ask from a place known for its burritos to actually make me one, not whatever it is that I got."

"Food was good but there was no clean places to sit, and they don’t seem to care that the entire place is dirty…"

"Great spot❤❤ . Editing my review. Came in like every week and this time i asked for light beans light rice. When i asked for steak they literally put half of spoon on the bowl. I asked if that was normal portion. The girl looked at the guy next to her and he said thats normal portion. I was ok i asked for extra. I dont mind paying extra, but you are telling me this bowl i got for a total of 17.90 is worth it. It looks like normal portion. Horrible experience. Won't be spending my money in this place anymore. For what i paid i could've gone to a better restaurant."