Papa Johns Pizza 2022 Gessner Road, Houston, TX 77080

"The food and everything was good. The only downside of that location is how tight that spot is. It's very hard to get in and out of there. The parking is very limited too."

"My order came late and arrived cold. The delivery guy looked dirty and the bag my food was in was very dirty. The box smelled luke cigarettes. My food looked tampered with and there were no seals on anything. I ate one of the Twix bites and it tasted like water squirted into my mouth. It was so gross. Now my throat feels itchy. Idk if it's all in my head or because of the few bites of pizza I took (I definitely regret eating any of it. I was just so hungry). I do not recommend this PAPA John's location."

"This place once was good ! BUT NOW F’n HORRIBLE!!!! Nasty , disgusting, and super RUDE staff!! 2 times 1st time pizza was switched from delivery to carry out , “Glitch in the system” I waited for my pizza and of course it was just warm when I had to go pick it up ! It was not because of a “glitch “ it was because they had no staff ! This order with “20% off “ look what I get a nasty uncooked stuffed crust PIZZA I guess that’s what I get for using the “20% off “ due to the glitch in the system ! So goodbye PAPA JOHNS !!"

"The first pizza delivered had hair in the very first bite. A long piece of hair. I was asked to take a picture and show management that this was true. I did so, while hearing them say no one has long hair here. It was in the melted cheese. Not just on top. Then the second attempt to order, was handed off to a guy in the parking lot who claimed to be my boyfriend and was leaving for a party. I called back after waiting another hour and half and was told a pizza would be delivered. Management didn’t want to offer his name, there was a guy manager and a girl manager who were trying to understand the same situation. This led to calls being placed to me to “better understand” what happened. Lastly, and the most disappointing part is I waited for another hour and a half after being told another pizza was being delivered. I called and was told all deliveries were completed and was hung up on. I tried calling back several times, with people picking up and banging the phone on the desk. Another call was answered with someone yelling gibberish and then I was hung up on. Another call someone said this location is closed and I responded, “I’m sorry what is your name?” His response was, “What’s it to you?” I replied I would be getting in touch with corporate to let them know how inappropriate and unprofessional they were being. He gave me his name, which was Kevin, and hung up on me. I never received the pizza. This was supposed to be a Christmas Eve night watching movies and enjoying pizza - a tradition of ours. Instead this was a complete nightmare of waiting on pizza that never came for hours. After waiting for hours I reached out for an answer SEVERAL times, being hung up on, phone banging loudly on counter then being hung up on, and someone picking up the phone and making loud obnoxious noises, then hung up on. The absolute worst customer service I’ve ever experienced anywhere."