Dunkin'

"DO NOT EAT HERE. I ordered a large hot coffee with cream and sugar in the drive through. When I received my order the coffee tasted very watered down. I walked into the store and found two employees behind the counter one of which cutting off a broken finger nail at the drive through point of sale. I pointed out to the employee trimming her finger nails in a food prep-area was unhygienic to which the employee replied it was not a food prepping area very sarcastically. As I disagreed and found the fact the employee was trimming her finger nail any where near food being served to customers, I asked for a refund but was denied. After my refund was denied I asked to speak with a manager and the employee who was cutting her finger nail said she was the shift lead, in charge at the time, and identified herself as Emma."

"They're out of something every time I go including basic sweetener flavors. The food isn't good either."

"This place needs to get it together. They're super slow, regardless of how busy or slow they are. Take way too long. Also, I go there quite a bit since I work down the street. I've had a few inconvenient experiences there, but the last one ultimately made me stop going. I was in the drive through last time, and after I paid the cashier (girl, one with glasses, smaller one since there's two) as she was handing me my change, she barley gave me enough time to grab it, and it flew out of my hand into the street! I was so pissed. They're always forgetting things in my order and basic stuff to, such as a fork, napkins, etc. Another time I was there inside ordering, I ordered a few things for me and a coworker, same cashier, took my order, and apparently after waiting almost 15 mins and I had asked her the status of my order, she said, "Oh what did you order?" even though she knew and plus, nobody else came in yet after me, it was slow. I showed my recipet, she then said the system didn't register it, then they started making it. Absolutely ridiculous! Waited for nothing! Wasted time!! Another time, I ordered just a hot coffee and she (same girl) then looked at me, kept staring then said, "oh", then started making it. I'm not sure what's happening at this location. Whether they're smoking in the back or just plain slow in more ways than one. The manager or area manager needs to check in and get this place on board. Ppl don't have time to waste, especially teachers since our break is just half an hour. I've now stopped going to this location. I'd rather drive further somewhere else. Get it together, guys. Retrain your employees."

"Unfortunately, this place was doing really well for me but recently it has really gone down. Especially with customer service. Your employees need to pay attention to orders. My daughter asked for almond milk for her drink and it was made with regular milk. She gets very sick with milk. Today is her birthday and our plans got ruined. Pay attention to your order if you have to stop at this location. Also, they don't keep up with their selection of donuts. Hello your a donut shop."

"I've been a customer of this particular Dunkin ever since it opened, but a few months ago, the coffee started tasting terrible at this location. I now avoid that location, and I'm going to make sure people steer clear so they aren't wasting their money. If the coffee changes, I'll go back, but for now, no way. I drive further for better service. Will you all seriously please improve the coffee so that I can go back and enjoy it like before?"