Starbucks

"I visit this Starbucks location often because it's the closest to home. Normally when I visit I have a great experience. Normally I leave smiling because the people at this location have been so sweet and helpful most of the time. I had downloaded the app and been accumulating points, but wasn't quite sure how to use them. I figured eventually I'd ask, but they weren't expiring for months so no big deal. One morning in October I pulled up to the drive thru window and just happened to get the manager who told me her name was Brenda. She asked me if I wanted to use any of my points. I confessed to her no one had ever really asked me so I didn't know how to use them. She then explained to me that with 200 points I could get any size customized drink. On this visit I had ordered 2 breakfast sandwiches and 2 customized drinks. She also told me I had enough points to pay for my entire order. I thanked her for explaining how it worked and with the push of a button, she redeemed my points and I left that day without paying for anything and feeling like a happy customer thanks to Brenda. My last visit was on Christmas day. I was with my daughter and I knew I had accumulated more points so I said why not go get 2 free customized drinks. I didn't get the name of the blonde lady who was in the drive thru, but this is the first time since this location has been up that I felt someone was just rude. I told her when she gave me my total that I'd like to use my points. She pushed a button and came back and gave me a lower price (I'm assuming she only used my points for 1 drink). I told her i wanted to use my points for both drinks. The blank stare she gave me....i mean she looked and me like i was stupid. So i explained to her that the manager Brenda had recently explained to me how points worked and i wanted to used 200 points for each customized drink. She looked at me like i had completely ruined her day. It was so awkward. I then tried to ask her if that's not how it works please explain to me, but as i was talking, she started angrily pushing buttons on the register. She then handed me both of my drinks and said Merry Christmas with the worst attitude ever. Didn't answer my question at all, just completely dismissed me. I left so pissed because what did i do to you that you had to be so rude?! I know it was Christmas and maybe she just didn't want to be at work, but all I did was ask to use my points in the way the manager told me I could. To make matters worse, the drinks were disgusting and we threw them out. I'll just choose to go to a different location from now on."

"This Starbucks has quickly become a favorite location for me. I made a mistake with my mobile order this morning and they fixed it on the spot, no questions asked! They are always SO prompt. I can tell the staff works hard. The interior always feels and looks clean which is comforting as a customer! Great location!"

"I went in during the middle of the day and sad to say I was very disappointed by the environment and service! I was one of the only people inside the store and this girl with short hair took almost 15 minutes to make my drink. I was treated rudely and disappointed with the way the whole store was acting towards me. This was my first time visiting during the middle of the day and safe to say never again! I usually go during the night and the service is most of the time better! Very disappointed!!"

"One of the reasons why prefer Starbucks over other coffee places is the customer service, however, this location seems to not deliver on that. The person at the drive thru window by the name of Steffy always seems to be in a bad mood, she treats people less than human, throws card back at you, doesn’t say “Thanks or have a nice” or doesn’t bother to make eye contact, which makes a person feel less than human. Some people aren’t cut out to be in the service industry, maybe her superiors should rethink her position at the store and move her to a non customer facing position, just my 2 cents."

"Starbucks has recently opened in this neighborhood. Customers can find plenty of free parking. Customers can stop by and buy their favorite drinks because it is at a very convenient location. I adore the interior design and atmosphere. Furniture with an interesting design. I had my favorite hot Macha Tea Latte, which was delicious as always. Please be patient if you arrive during peak hours because there are numerous orders that need to be filled. They are both kind and professional. I highly recommend this establishment. Dr. Niwech"