Waffle House

"Horrible experience. I’ve been to this location several times where Darrian is always amazing. However, this time was a nightmare. My server which I didn’t catch her name was great. She was nice a diligent. She took our order and gave it to Traveon which whom I’ve never seen before. I got my order and three different items were wrong. She got my bacon re cooked with no problem. However the steak I ordered was very tough. I told her and she then told the cook Traveon. He told her to give him the plate and put a thermometer in the steak I had already touch and eaten off of inside of the steak and put it back on the top shelf. He then started to argue that the it was a decent temp (in which he never cleaned off, after I had my fork inside of the steak) ( cross contamination). I had already told him that it was suppose to be medium and it tasted well done and that I couldn’t cut it. He continues to go back and fourth as if he is high off of something. After about 10/15 of this my friend tells him he is very much so wrong. He continues to go back and fourth. I find out that he has has serval complaints . I was urged to contact the GM. He then calls the police. He is so high that gives them a random customer’s license plate. . Mind you this interaction should have never happened while only speaking to the very sweet server. I asked the server who was the on call or acting manger she tells me Brook. He starts to yell at her in front of my self and other customers that end up leaving. He tells her you are going to be fired for giving out that info. You do know there are polices you are going to be fired he repeats while she is trying to answer my question on the matter. Very horrible customer service for someone who works in Southlake in customer service. Police comes out and he tells them that he is the acting manager. He tells them we are trespassing and a bunch of other lies. I do not recommend anyone be treated in this manner. I have been to this location serval times over 4 years and have never gotten this treatment. This seemed racial. To order food and have to argue with the cook for whatever reason makes no sense when the only person you should be conversing with is your acting server. This location has went down bad. If you want to enjoy good food and not be harassed by the cook I recommend you go to a different Waffle House. No manger on duty. Police also converse that the other male server or cook on dirt let them know on their came that he started it all for no reason. It makes we wonder how many other customers have had encounters with him. He is bad for business. So I am now somehow ban/trespassing for 2 years. Simply off a drugged cooked whom has horrible customer service. BEWARE!!!!"

"Top tier food and service every time!! Especially if you come in when it's not busy you'll get the best treatment here. The food and crew are the best"

"The place was clean and very nice. Walked in and was immediately greeted. Waitress was great brought us drinks and we didn’t even have to ask she was sweet. We had the burgers and it was good. Definitely a great place to get breakfast with the family."

"Literally THE worst experience I’ve had and worst Waffle House I’ve been too.. I went on MOTHER’s day, a SUNDAY, and it was dead slow, so why was the restaurant just absolutely filthy..? Besides, dirty tables where the food looked like it had been sitting there for hours, the floor was filthy, and the table we sat at was gross.. Service: After waiting, five minutes for her, when it was VERY slow, she didn’t tell us her name only gave me and my boyfriend one menu, AND gave us dirty silverware.. after we had to ask her to wipe our table down when she wasn’t showing any initiative to do it.. and then at the end of our service, she just took my sausage plate, without asking and I WASN’T DONE EATING.. she just threw my food away. Turns out the reason was we were her last table, so then she started rushing us out the door..and even tried to give us a “kids meal discount” and brought our check to us so that we would hurry up and pay and she could go home. Even if I was offered complementary food or anything like that for this experience, it’s rejected."

"Easy access to this location. Service was good with attentive wait staff. Tough not to order the All-Star breakfast as it is a good deal for the amount of food you get - hashbrowns or grits, toast, bacon or sausage, eggs cooked your way, and a waffle. Very filling. Restaurant was clean. Food came out quickly. Waffles are always a good choice here."