Furniture City

"Purchased a dining table set from Deen and when it was delivered a leg was broken. I asked the delivery driver Mario if he was the one that broke it. He said when he picked up the table from the store, he saw that a leg was broken and was instructed to deliver it as is. I immediately called the store (west location) and was told I needed to contact the east location for all claims. The receptionist at the east location said the warehouse manager Chad was not answering so I would have to wait until tomorrow to try to get ahold of him. I called West location back and asked to speak with the salesman Deen and was told by Regina he was not Available. I was told I would have to wait until I get a call back to schedule a technician to assess the repair. This is an expensive table set, I have family coming into town for Thanksgiving and this really upsets me! I hope this gets resolved within the next day or two otherwise I will be filing a complaint with the better business bureau."

"Beto and Deen were friendly knowledgeable staff. Wide selection of furniture, bedding, dining and living room sets. Ashley, Coaster, Aico famous brands. Massage chair... oh la la. Financing option from 12 to 60 months, 0 interest. No credit needed, no credit check. Check it out!"

"My experience with Furniture City has been nothing short of a nightmare, and I believe it's essential to share my story as a cautionary tale for potential customers. In November 2022, I made a significant purchase at Furniture City, buying a couch with the understanding that it was part of a bundle deal that included a loveseat. However, my excitement quickly turned to frustration when, just three days later, I returned to the store to inquire about the bundle price being honored. The salesperson, Dean, assured me that it would be, only to charge me full price for both items, which was a blatant breach of trust. The problems didn't end there. I decided to finance the couches through Furniture City, but I never received a single bill from them. Due to ongoing health issues that kept me in and out of the hospital for months, the couches weren't my top priority. However, when I eventually noticed my credit score declining, I investigated the issue. To my shock, I discovered that Furniture City had sent my debt to collections without ever sending a single bill or making a single phone call to notify me. Adding to my frustration, I attempted to contact Furniture City numerous times during their business hours using the phone number listed on Google, but not once did they answer, and their voicemail was perpetually full. This entire experience with Furniture City has been a complete letdown, marked by a lack of transparency, poor customer service, and a disregard for responsible business practices. I strongly caution anyone considering doing business with Furniture City to think twice, as my experience has been a financial and emotional ordeal that I wouldn't wish on anyone."

"0 stars if I could. My husband and I recently went to go look for a few pieces of furniture. I was considering buying something up until the salesperson, Ralph, decided to inquire how my husband and I deal with intimacy during deployment. (My husband mentioned he was in the service; Ralph was relating as he has a wife in the service.) So while I appreciate trying to relate to your customers, or whatever was going on here, the question made both my husband and I uncomfortable. Ralph clearly needs to better understand time and place. We weren’t friends at a bar, we were customers at a store. Meanwhile, whoever was working with Ralph, interrupted our search because he needed to go…pretty sure yelling across the store isn’t necessary to complete this task. Never coming back to this place. I don’t see how it’s still in business…"

"Went to look at furniture for new apartment staff was very friendly and was able to answer any questions i had about any extra item such as chairs couchs and bed with different styles. They have good quality items and great deals on items compared to other store i have been to. Will come back for future purchases :)"