Chipotle Mexican Grill

"The food was good, I would return but they were out of key ingredients like lettuce. The service was okay but the employees seemed tired and ready to go home for the evening. The restaurant dinIng room was dirty and messy. It seems they were still open but very ready to close the shop. My opinion is you should serve all customers the exact same product from the moment you open to the moment you close. They seemed half open."

"Stopped into chipotle today to grab a quick bite on our way on the road. Today, I ordered the kid taco plate. You build your own. I got sofritas, white rice, and black beans. It came with two 6” flour tortillas. They are heated up on the heat press. I also received a child’s cup which is about a 16 ounce cup and a bag of chips, although the chips are lacking, there were only about seven. Overall, this plate mixed all together into tacos was really delicious, juicy, and satisfying. The second order was a burrito bowl with brown rice, black beans, veggies, guacamole, which is free when you get veggie as your protein, corn salsa, salsa fresca, and lettuce. My friend said “it was delicious, Super flavorful! And there was so much food that I could save the other half for later. I am very excited to eat the rest of it for dinner! One of the better chipotle experiences I’ve had, food wise.” The one thing I will say is that upon walking into the chipotle, it was clean; however, they weren’t finished setting up for the day. They opened up at 10:45 AM, which to me is just an odd time to open. And I noticed everywhere in the area open at 10 AM. So chipotle, I would like an understanding as to why you open up at 10:45 AM?? But back to it, we gave the associates an extra 10 minutes to open before we came in just so they could have enough time to get ensure everything was done. We were greeted upon walking in by two younger employees and ordered our food. After ordering our food, we went to the drink bar and noticed that the machines not only were not turned on, but they hadn’t been put back together from being cleaned either. We waited patiently for that to get done so we could get our drinks. After we ate, like normal humans, we went to the restroom to wash up, and the men’s restroom was out of both toilet paper and paper towels, which is quite odd because we were the first customers in chipotle at opening time. Overall, the food was great. The restaurant was clean; however, the restrooms and the drinks and the condiments, as well as napkins, utensils, and things we’re not readily available as they should be when you open your restaurant. If those things would have been supplied and ready prior to us walking in today, I would’ve put five stars across-the-board today. Did you do a few things, yes maybe minor, but it took extra time that we needed to wait and that has brought my five stars down to a three star chipotle. I hope you reach out and answer this question for 10:45 AM, I really would be interested in understanding that and then possibly just sending some coaching along the lines, when you open up be ready to go. That’s all I gotta say for now, so I hope y’all enjoy, get you some chipotle, a quick, cheap easy resolution when you’re on the road! From this guy and everyone else, goodbye!"

"They have improved in 1 years time the Mango drink is awesome! (Photo to show improvement)"

"Really a shame that the worker here had a horrible attitude. I asked for a rewrap on my burrito and was told well this just happens when you get sour cream. I ended up eating this with a fork and more frustrated then ever! Update, After seeing I had a soup instead of a burrito in front of me, the clerk named Iran remade my burrito at no cost. Thank you!"