CVS

"Jill, a CVS employee did an excellent job with helping customers. She went out of her way to help every customer who had questions in the store. Good customer service is hard to find these days. Five Stars for Jill!"

"3 ⭐ because they usually have anything I need. But on this trip the store smelled like someone took a long hard dookie. The whole store smelled like really bad diarrhea. I couldn't even remember what I went in there for. I wanted to puke. I couldn't go any further than the jewelry right by the door. I found the prettiest butterfly hairpin and butterfly ring this time. I used my rewards and coupons and basically got one for free. The lady was very helpful with the self checkout. CVS should replace the machines because none of them, at any store, work properly."

"Tonight (10/17/23) arrived @ CVS at 8:38 pm. Posted sign has store hours as closing ar 9:00pm. Door was locked and the young lady was strolling casually through the store knowing she had already locked up.And there were 2 other guys trying to spend their money at CVS but short girl wasn't having it! She did this before on 10/3/23.Fix this! FIX IT!"

"This place is so rude, I asked to get pricing on a couple of prescriptions and was told by the tech she only has time for 1. There was no one else in line and the two ladies didn't even bother looking up. I didn't ask for something unusual and didn't need the attitude and being made to feel like an inconvenience. I'm starting care for my parents and was simply trying to ask for some information. You all are probably busy behind the scenes no doubt but I wasn't being rude nor demanding anything to be treated like trash. Not sure if CVS will even see this."

"I recently had an extremely disappointing experience at CVS Pharmacy (1616 E 86th St), characterized by unprofessionalism and a palpable lack of empathy from the pharmacy staff, especially an associate named Kelsey. I visited this location with a coupon for a 14-day CGM supply. However, Kelsey appeared irritated by the task of separating my month's supply - an action that saved me $35. It was disheartening to see a healthcare professional showing frustration over a simple, legitimate customer request. My visit took a further downturn when I asked about a pending order for Ozempic, a new medication for my diabetes. Kelsey's response was dismissive and curt. She mentioned that there were six other individuals ahead of me but failed to provide any information on when the prescription might become available, when asked. Unfortunately, things took a turn for the worse. Upon stepping away from the counter, I overheard Kelsey and two other technicians gossiping about our interaction. When confronted about this, Kelsey provided nothing but excuses, showing a complete lack of remorse or professionalism. Another technician also acted inappropriately while servicing a drive-up customer. She loudly complained about the customer's pick-up timeline, revealing sensitive information about their medication supply duration in a condescending manner. This not only breaches basic patient confidentiality but also shows a lack of respect. Due to these disconcerting incidents, I made the decision to transfer all my prescriptions to another CVS pharmacy, which thankfully has my required medication readily in stock. The level of service I encountered at the original CVS Pharmacy was unacceptable and necessitates immediate attention. This experience left me deeply dissatisfied. I urge CVS Pharmacy to address these issues promptly to ensure so no other customer has to endure such unprofessional behavior. Based on this encounter, I regretfully cannot provide any stars for my rating (1 start to be posted). It's crucial to remember that respect and professionalism should be standard in any healthcare setting."