Just Add Water Boats

"Update: Their response to this review has been very prompt and actually pretty impressive. I received a call the day after this post with a plan to resolve the issue. I feel like they would already have it done if the weather hadn't turned bad. *Let me start by saying that I don’t like leaving bad reviews. I have tried to avoid this and have spent almost two years giving them a chance to make things right with no resolution. We bought a boat at the boat show from JAWB in 2022. We looked around and found a lot of boats in the same price range that met our needs but chose them because of convenience and what I thought was a good reputation. Our salesperson was knowledgeable and they were able to get us a boat within the timeframe we wanted. It wasn’t the most expensive boat but still more than the first house I bought, so it was a major purchase for us. Everything went smoothly until we took delivery of the boat. We were supposed to have a gate and surround on our boat that wasn’t provided by the factory. The service manager said they would get with the manufacturer and make sure it got corrected. They took the boat back and added the gate and surround and then returned it to us. Everything to this point was excellent other than inconvenience and time lost on the lake. I immediately tested the back gate and it broke the first time I tried to close it. They left the old gate installed and installed the new surround up to the old gate. The rubber piece that is supposed to hold the gate when driving immediately pulled out of the deck and allows the gate to swing and bang around. The traffic pattern is dangerous as you get tripped up trying to get through the 2 gates that are right next to each other. I showed the kid who delivered the boat but he said we needed to call the service department. I then went to put the cover on and found it doesn’t work correctly as it was made for the other configuration and doesn’t snap closed correctly. I called and talked with the service manager and he said he would send someone out to look at it. Then nothing. I called back. We had fallen through the cracks and the service manager said he wanted me to take pictures and he wanted me to upload them to a portal that he was going to send me. Nothing was sent so I called back. Every time I called after that I asked for the service person I had spoken to (I was told it was the service manager) and was put into voicemail with no return call. I don’t know what else to do as it doesn’t seem like we’ll ever get resolution with them. This purchase was something we were very excited about and we enjoy the time on the water, but every time we get on the boat we have to try to navigate the maze and then use a bungee cord to keep it from banging around while on the water. If you’re looking for a boat, I’d recommend NOT buying from JAWB.*"

"Just Add Water Boats is a fantastic dealership for your boat and boating needs! Tim made my transaction as smooth as it could be. Tim was very knowledgeable about the Yamaha brand and was extremely helpful. Thank you Tim and Just add Water! Great experience! As far as the Yamaha brand, I could not be happier! Fit and finish plus quality materials met or exceeded all my expectations of a boat in this price range. Thanks to Yamaha as well."

"Tim and the service department responded last minute to help me get my boat out of the water before it got too cold. I had an appointment earlier this week that I had to miss for the pick up, and at the last minute they came through to make sure the boat got out of the water. when I missed my appointment last week, Scott was already at the landing dock, waiting on me, and was nothing but kind and courteous when he heard I was not going to be there. It is nearly a 40 minute drive both ways, and there was never a complaint on his part. These guys have done a superb job from the moment I bought the boat. I recommend highly."

"Tom C. in service has helped us schedule and navigate getting our boat in and out of Lake Monroe for the last two seasons. Always available and ready to offer any assistance. Super helpful and very friendly. Also like to give a shout-out to Dave Mann. I have never put the boat on the trailer and Dave was very patient helping me through the process. Success on the first try! Thank you Dave."

"Our salesman, Dave was so great to work with. His knowledge and wisdom helped us to decide if and what type of boat to purchase. There was no “pushy” sales gimmicks, just straight up knowledge, very fun to work with!! We ended up buying a beautiful Yamaha AR22 jet boat!! Also, Steve in finance made everything understandable and quick to process. Highly recommend Just Add Water Boats to anyone who is in the market for a new boat!!"