Smoochie Pooch

"I'm really upset at having to leave this review- I was a pretty regular client there, up until they continued to upcharge me, despite my telling them EXACTLY what I wanted at drop off, AND confirming price. Here's the thing- these dogs, they're my kids. I would and have, paid a buttload of money for and on them. What I absolutely will not stand for, is that mind set being taken advantage of, which is unfortunately what was being done. How does 2 dogs, who are priced at $66 each, turn into a $200 bill? And what am I supposed to do? I told them at drop off that I would not be doing any add ons, nothing additional, JUST their "basic" groom of $66 each. I show up to get them, and the groomer gives me the total, and when I balk, she says, "Oh, we did extra brushing for them both, it's only and extra $18 each" - Right. Thank you. But I didnt ask for that, in fact, I asked for the exact opposite, which was NOTHING ADDITIONAL. This happened on severeal occations, despite telling them at check in what I wanted, and what I budgeted for for this trip. I work in VetMed, and was referring all my clients to them, but no longer... Why? Because 3 different clients told me that the same thing happened to them. Here's the thing- If my dogs we're not groomed on a regular basis, were matted/aggressive/ect, then I could try to excuse this practice- but my dogs get groomed every 6 weeks, and I brush them at home every day. And I certainly know the condition of my clients' dogs. Its a red flag to me, when they cant be bothered to call or text to ask you about adding on serevicees- they just do them, and hold you responsible for paying. And, dont get my wrong, my dogs always looked great, but not doubled in price great."

"Took my dog Remi there for the first time and we were greeted with open arms. They took really good care of him, and were upfront with the prices (no hidden fees or taxes). Plus he got a neat bandana"

"Had an appointment scheduled on a Monday. Broke my rib and couldn’t drive . Called Monday morning to tell them, and was told 24 hour notice! I have Er paperwork to prove it. Asked to speak to a manager and the lady hung up on me. I called back and asked to speak to a manager and was told I had my account marked against me for the missed visit! I will not be back ever!"

"Love Smoochie Pooch! Tess takes great care of my Max and always greets with a smile. When I get there, Max can’t wait to go in! That’s a sign of his love for her."

"Ashley & Tess always take good care of my boy. I love the way they love him! He also loves going there which makes me happy."