Chase Bank 5745 Falls Drive, Fort Wayne, IN 46804

"I met with the branch manager Kevin about an escalated account situation. When I disagreed with what he said, he immediately threatened to call the police. Apparently this branch likes to hire paranoid people. I went to the teller counter and said I wanted to tell them about my conversation with Kevin, but he had followed me and interrupted to tell me to leave the branch. Because of the way the building is constructed, everything echoes. Luckily there were no other customers, otherwise they would have had to witness Kevin's debut in his own comedy of errors. I left and contacted higher ups. Hopefully Kevin is no longer employed with Chase, or in the financial field period. I have since closed my account and will never do business with Chase again."

"Very friendly workers. They greet you when you enter and if there is a wait they ask you if you want any coffee or water. They are very helpful when you meet with a banker and they answer every question you could possibly have. 10/10 service at this location."

"Last Saturday my boyfriend and I walked in to open a joint checking account. We were told the only banker in that day was completely booked. However, a female employee told me that because I already had an account with them, that I would be able to set up the new one and "pre-authorize" my boyfriend. She said after that he would have 30 days to come into the bank with his ID and he could be added to the account. I set it all up online and spent a half an hour searching for this option. I get fed up, I call chase customer service to see if they can tell me how to do it and they tell me, she basically lied to me and that that has never been an option. So annoying, like, why lie?? Just posting this here in case she's telling other people that. Don't waste your time and just book a meeting with the banker."

"Landmark review Is this a one star bank, I don't think so, but it is definitely not a 5 star experience. Our first visit was on a Thursday night 1 hour prior to closing. The place was super busy and they told me that without an appointment there is no way they could start up a new account that day. I asked about the following two days and they said they did not have any availability either so we went with the following week. When we returned at 4pm on a Tuesday, there was barely anyone there. I did not receive a reminder call about the upcoming visit. The whole experience took 1 hour to set up the checking and savings account. I am impressed by the 600 dollar credit that I can get if I get direct deposit and place at least 15k for 90 days. They did not have any of the free size safety deposit box, but the account manager was nice enough to check down the street and confirm that was available. Overall, I try to limit my bank visits and do most of my banking online. One tip would be to avoid going near closing."

"I live in FL and do banking at Chase several times a week. I have an account at Chase that is a for C Corp I run. I deposit at least a hundred checks a week with my business name on them. Not the Corp name. This bank would not deposit my check. I had proper ID and have several other accounts at Chase. Doing business elsewhere is being discussed. Ridiculous."