Walley Plumbing Company, LLC

"DO NOT USE this company! I ordered a water heater to be installed and when they arrived they noticed it was damaged. I had an eta of 30 minutes for the new to arrive and they then quoted me an additional $1000 for the 30 minute wait. I asked them to pack up and leave. I paid over $700 overall for one valve replacement on a water line."

"Shannon and Danny where amazing! Emergency water leak was fixed the same day! Great customer service! What a breath of fresh air. I had reached out to two plumbing companies.... my calls were not returned. Thank you! Happy new customers and members Cindy & Steve Helton"

"Technician was polite and let us know they were on their way. There was a 96$ diagnostic fee to look at a garbage disposal, once they arrived they quoted us $900 to put a new one in or $1200+ if they provided the disposal. We declined as this is an outrageous price considering the replacement only took 30 minutes or less to do. We purchased our own garbage disposal for 120$ and did it ourselves having never done it before. Will not be reaching back out for future services."

"Kyle did a great job. Very professional. He came and installed my hot water heater today and answered any questions I had. Very clean install as well. Put safety features on the unit that I had no idea needed to be there, which I did not have on my old unit."

"Our shower head began dripping after my husband tried to turn the hot water temperature higher, which included removing the cartridge. Walley Plumbing sent Phillip out to diagnose and repair the problem. Phillip immediately told us the cartridge needed to replaced which would stop the dripping. After going to his van, he came back with 3 options. The cheapest was $650, to replace the cartridge. The other 2 options were over $1,000 and included repairs we did not need. My husband and I were flabbergasted for a couple of reasons. (1) We could purchase the replacement cartridge for $82. (2) It was a fix that would have taken 30 minutes at the most. I told Phillip that was ridiculous and that they were taking advantage of us by charging that astronomical price. He asked "what would you pay?" which I found very interesting. The charge was negotiable? I told him $100 for the part (more than it would cost) and $100 for his time (1 hour). He shook his head but said he would go back out to see if he could get it any lower. We would have even paid up to $350 which we felt was more than reasonable. When he came back he told us the new charge would be $500! We, again, told him that was highway robbery and we would not be paying such a ridiculous amount. We paid the $96 diagnostic fee and he left. As a side note, we realize there is a markup on parts, but even if they doubled the $82 that would be $164. That would mean they were charging $486 for 30 mins-1 hour labor, based on the original $650 quote. Walley Plumbing should be ashamed!! I will never recommend that company to anyone, and we will certainly tell anyone who asks us for a recommendation to NOT call Walley Plumbing!"