SERVPRO of Vincennes

"If I were to articulate how awful this company is, this review would be dreadfully long. ServPro was not at the house the day of the fire to secure busted windows/fire burnt holes as promised, we got to do that after the smoke cleared. Jesse has a great team of workers, but Jesse cannot manage his team and projects. After a major house fire it took Jesse close to 4 months to get all of the contents of the house packed out. He kept saying that the upstairs of the house could be saved and drug the entire process out by two weeks. Once deemed “unsalvageable”, it was revealed that the fire damage went far into the structure of the house as he was told it had multiple times. He and his team would show up 1 day a week and work 4 hours to be called off to a “more urgent job”. There was always an excuse as to why they could not work. Work was not even started on our house because we had to wait for other jobs to be wrapped, which is fine but we were not afforded that luxury once our job had finally commenced. Between waiting for them to even start (they did not set up any air circulation in the mean time) and them not showing up for more than a few hours a week, it was a very long and drawn out process. During all of this time of waiting, most items and all drywall in the home deeply molded and could not be salvaged. Jesse and his team then had the task of cleaning all items removed from the house. During this time Jesse could not tell us the location of our things nor their condition for weeks at a time IF he decided to answer the phone. Photos were finally provided of the contents removed to us and insurance but they sloppily packed multiple items in boxes and took a photo from the top making it impossible to tell what all was in a box. We and our adjuster had quite a time trying to identify what was what. Once we got back our “cleaned” items they were either ruined from intense “cleaning” OR not cleaned AT ALL. I cannot begin to describe the mental anguish this company has caused for my family. 10/10 DO NOT RECOMMEND. Attached are photos from us wiping “cleaned” items returned from the company and what was behind drywall they wanted to “clean and save”. Please stay away from this company as they are only after your money and do not care the slightest bit for you or anything in your home. For well over $50K, I could have done what they did myself. *UPDATE* SERVPRO has officially “lost” countless items taken from the house and never accounted for them."

"Can I give them a zero? This company is awful. My parents had a house fire and had smoke damage throughout. It took Servpro 2 MONTHS to get everything out of the home. My parents had to call them daily begging them to finish the pack out so reconstruction could start. Then this company let everything sit in a warehouse. All of their wooden furniture and antiques they've deemed as unsalvageable and "stained" because they they let them sit for over 6 months without cleaning. The fire was in January, it's August and they're just now assessing these pieces saying nothing can be done about them. They couldn't even tell my parents where their stuff was half the time when they called checking in on them. Many of their clothing items had been washed to mere threads and they still smell like a fire. This whole process has been heartbreakingly devastating and this company made the process a million times harder. Avoid if you can."

"My family and I worked with Jesse Mischler, Production Manager, at the Vincennes, IN, SERVPRO to rectify a serious mold issue in my elderly father's basement. Jesse managed the project from start to finish in a highly professional, caring and transparent way. Crews that worked in my father's home were also professional and caring. We are extremely appreciative and will recommend Jesse and the Vincennes SERVPRO to others whenever possible. -Jean Anne Highland, Chief of Staff, Lake Land College, Mattoon IL"

"I wanted to express my sincerest gratitude to Jesse Mischler and his team for helping my family through a difficult situation after a pipe busted in our wall, causing part of our main level and a small area of our basement to flood. With one call to ServPro, they had a team at our doorstep, quickly, and ready to take on all necessary duties to restore our home. They made cleanup, mold mitigation, and reconstruction a breeze so far. We are just starting into the reconstruction portion of the job, but I have absolutely no doubt they only hire top quality candidates to perform these job duties and they will be done professionally and timely. "Like it never happened" is their company motto, and I wholeheartedly believe it to be the truth. Thanks, ServPro (and Jesse)!"

"Servpro of Vincennes did a fantastic job when our refrigerator had made quite the mess with a water leak. Not only were they extremely timely and easy to work with around my schedule, but they worked with such great professionalism. Jon Michael and Clark kept me updated throughout the entire process and worked directly with our insurance company for an easy process. We would highly recommend this crew for any job you may have!"