Open Gates Pet Resort
3440-3466 Saint Florian Road East, Florence, AL 35634
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
2:00 PM - 4:00 PM
Photos
Location & Phone number
About the Business
Open Gates Pet Resort is a premier pet boarding and daycare facility located at 3440-3466 Saint Florian Road East in Florence, Alabama. Our resort offers a safe and comfortable environment for your beloved furry friends to stay and play while you are away. Our experienced staff provides personalized care and attention to each pet, ensuring they have a happy and stress-free experience. With spacious indoor and outdoor play areas, cozy sleeping accommodations, and a variety of amenities and services, Open Gates Pet Resort is the perfect home away from home for your pets. Book your pet's stay with us today and give them a vacation of their own!
Reviews
"Great place to get your pets taken care of. You can get your dogs groomed, including nails, bathed, and trimmed. Also will take care of your cats too. You can also board your pets there. They will take great care of your fur babies. Highly recommend them."
"My two dogs just stayed a week at open gates and I cannot tell you how satisfied I am with their care. They also groomed and bathed my dogs for an extra fee. I will definitely use them for my dog care again!! Great staff!"
"Great staff and really take care of your animals. Check them out if you need your dogs borded for the weekend or if they are in need of a good bath or day at the pet spa."
"We love Open Gates. Our dogs run in every time and appear to love every staff member - and one of my dachshunds is very choosy about who they like so this tells me a lot! The staff has also gone out of their way to accommodate our needs - we couldn't be happier and highly recommend them."
"I have brought my dog here for boarding several times and it seemed like all was going well. The staff was always very nice. I brought him to stay last night while I was out of town and when I picked him up today I found that he had multiple cuts and patches of skin missing on his front paws. He also had a lump on his head…all of this just in 24 hours!! No one mentioned anything to me when I was picking him up and I finally got a good look and saw everything once I was home. I tried calling as soon as I could but didn’t reach anyone. It feels negligent that he could have gotten this badly hurt and no one noticed or told me about it. I give them two stars only because I did have good experiences in the past but I don’t think I trust them to take care of my dog any longer. Edited: I spoke with the team at Open Gates regarding the injury, they were apologetic and seemed genuinely concerned that something like this could have happened. I appreciated their insight and their efforts to correct the issue. I am obviously still quite hesitant to return but they do seem like good people who want to do their best to care for others’ pets. It was an unfortunate situation that I hope will not happen to others in the future. Edited to include three stars for their care and effort."
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