All In Credit Union

"Nobody in this company discusses anything with each other. We put in a claim and our insurance evidently canceled us. When we got a letter from All In we contacted them immediately and the customer service told us everything was fine. $600 later it turns out it was not fine, that we had failed to contact the insurance part of their company and they refused to refund any of the money. Talk to a supervisor at the Insurance department today and they still refused to refund any of the money. He was rude, Beware."

"I’ve had to make a lot of trips to this location lately and all of the ladies that have assisted me are SO kind. They’ve answered every question and helped me with so many things! Highly recommend!"

"A nightmare customer service. Tried opening a CD. I was told I didn't need a Credit check, I had offered to Unfreeze Credit. I was told to set up Savings Account, I did. They did not get back to me. Called about 7 times. A couple of times I got a lost connection. Finally a representative told me I had locked Credit, which I had disclosed and it would take 30 days to unlock it. That isn't true, it can be unlocked immediately. He said it was their system. I guess it comes on a slow mule cart for them. I wasted a day and a half with them, very frustrating. Went to Discover and had a comparable CD in about 15 minutes. Wouldn't recommend them to my worst enemy."

"I really like banking with All In, but there is one thing that has me thinking about closing my account with them. Back in November of 2020 I went on a trip to Colorado where I rented a car from hertz Denver airport location.Hertz overcharged me $711.00. So I called All in to file a dispute(this was in December)they sent me the paperwork and told me I would have to wait until they hear something from hertz. January had come and I called the representative stated that they are waiting to hear from hertz still no answers from hertz. Called In February still no answer from hertz and the rep advised me by law they have to give the merchant 180 days. I called again at the end of March early April. Spoke with a representative who advised me they still haven’t heard anything from hertz and that the 180 days are coming to an end by the end of April and for me to callback then. So I waited until May 4, 2021 to call back spoke with a representative named Beverly. Beverly called over to whatever department that handles disputes only to tell me that they still haven’t heard from hertz. Also she advised me that she was told that even though the 180 days were over I still will have to wait until they hear something from hertz. I’m very frustrated because I was told to wait 180 days and still have to wait. All in has showed me that they do not care about their customers only when it benefits them. All in needs a better way to navigate for their customers when it comes to overcharges. I really feel like I got the short in of the stick because I have patiently waited and All in failed. What was the purpose of me waiting 180 days if you guys are going to keep yo-yo in me around?! BEWARE IF YOUR OVERCHARGED BY A MERCHANT ALL IN WILL HAVE YOU PLAYING THE WAITING GAME FOR YOUR OWN MONEY."

"Today my faith was restored with Banking period! Meredith was very compassionate not only a good listener but a Solution Finder! I've been wronged before by banks & its my 1st Credit Union & Mrs Meredith has helped customized a plan to build Credit! So patient and I understand what I signed up for and now feel confident and prepared!"