Valley Behavioral Services

"Terrible experience and a total waste of my time. I contacted them to discuss TMS therapy for depression; I have already met all the insurance requirements to start and only needed to find a place to do it. I told them this when I set up the appointment. My appointment was with someone who knew less about TMS than I do. She was supposed to follow up with the TMS coordinator and get back to me, which never happened. I finally gave up following up with them. Not to mention the fact that I had to pay for a drug test...? This is one of three potential TMS places I've talked to and the only one that required a drug test. Summary: They did not listen to my needs or follow through on what they told me they would do."

"I cannot say enough nice things about nurse practitioner, Stephanie McLaughlin ! I have struggled with mental health issues for years, and today was the first time I have ever felt seen and heard with a provider. She truly cares and is compassionate about her patients. It’s rare to see someone who is truly meant to be in their profession these days. I think it’s safe to say I’ve found my mental health home. In general, the office is difficult to get in with via telephone, but I had lots of luck with the online chat!"

"If I could leave a zero I would. This place is supposed to help you, not cause more issues. They over bill your insurance to cause you a bigger out of pocket. They did this to me after 2 years of treatment. All of a sudden my case is harder even when my phone call lasts 4 minutes and they have prescribed me the same medication this whole time. I did confront Michelle Pratt regarding this, she told me indeed my insurance was being billed wrong and she will have to manually enter it because of their “new system”. When my insurance had been billed wrong for a year, and I had to call the office every 3 months to tell them this. This last time I wrote a letter and they got upset. Michelle Pratt lied and said she never told me that and they would not honor the price it should be. Angel in billing is no help either and part of the problem. When last speaking to her I asked her to look back and see that my account has always been adjusted. She told me she couldn’t because once again, they have a new system. They have since dismissed me 2.5 weeks before my checkup to get a refill on my medication. They never answer the phone to schedule appointments. I have been in billing and insurance for 15 years and I have never seen an office thats so behind in statements. You’re lucky to get one the 3 months in between your appointments. My list can go on and on. Find someone with good reviews and save yourself the future time and headache you will have from this place."

"I just got hung-up on by the Billing Manager when I asked to speak to her manager about a more realistic payment plan. I was not given any bills after my visit until a month later when I received a statement for almost $600. This is the insurance style they have chosen for their patients. They will not send you bills after your appointments, will super bill you all at once with months worth of charges, and will only accept three payments for a payment plan. If you owe more they said they will send to collections within a month instead of the 90 days. **EDIT I just got off the phone after calling the office manager SHANNON MARSH and she was condescending and laughed. When I confronted her behavior as it wasn't professional. She did apologize but promptly transferred my call while I was still speaking after telling me, "I have more important clients I need to deal with." This has caused me a lot of anxiety and stress when all I want is to pay my bill with a reasonable payment plan so I never have to associate with them again."

"I love everyone who works here. On a personal level everyone is kind and responsive and eager to help you. However the phones...it is super frustrating we have all these options and you have a 50% chance getting a hold of someone even in an emergency on any line. I have no luck on the client portal and there is no option to directly send your provider a note or update. Hospitals have no way to directly get to your or any provider on the phone which is dangerous. That being said once you can get someone to answer it is perfect professional care. Please I hope someone who works here reads this and passes this along. That is something that needs to be fixed. An emergency help line for other providers and clients who need to know if they need to go to the emergency room or if they need a med adjustment. I love this place either way. I just wish they would fix that one problem. I have friends who have the same complaints about their providers is the lack of an emergency help line and a lack of direct provider to provider communication."