Wells Fargo Bank

"Big kudos to the Branch Manager Quinn Vitulli. He had done great helping me solving the mortgage payments issue today. My mortgage payments was messed up by my mortgage company. They drafted my payments from my different bank accounts for the same mortgage ( meaning I paid doubles). And it happened for two payments periods. I was not aware until I checked both accounts and discovered the mistake. I wanted to stop the mortgage from Wells Fargo account and get refund back but was told my mortgage company that I have to go in-person to Wells Fargo bank to verify the payments drafted from Wells Fargo to get refunded ( they know they received mortgage payments but just don’t want to refund immediately!) So I went to Wells Fargo Daphne Branch. Quinn connected with my mortgage company in his office and helped me&them to figure out the mistakes and get refund set up for me. Great client mindset! In addition to that, Quinn gave good suggestions that I should keep my bi-weekly payments from another banks and stop auto payments from Wells Fargo account. And he is very patient to guide me step by step in my cell phone Wells Fargo app to set up regular payments transfer from Wells Fargo to my bi-weekly payment bank account. When I mentioned I want to order more paper pay check, he tirelessly showed me how to order through Wells Fargo app. All in all, Quinn is very customer minded, very patient and very helpful for the clients. Big thanks to Quinn! Definitely would love to do business with Wells Fargo Daphne Branch."

"I have been a Wells Fargo customer for 18yrs. I went to Daphne Branch for a personal loan. Ani Reihs my personal banker was professional, courteous, empathetic (emotions during the process), genuinely kind and assisted me navigating the loan process, with a couple out of the ordinary issues to address. Every individual that was a part of the process went that extra mile to assist me, professional, courteous and truly kind. Thank you, Ani Reihs and each and every professional at the Daphne office. Wells Fargo has assisted me with financial needs a few times for the past 18 yrs, always professional, courteous and going that extra mile to assist their customers."

"Great looking bank, I went to use its ATM. Not their fault but I had to wait as someone in front of me took at least 15 minutes and then finally pulled out and pulled over to the side. It looks as if it might have been some type of scam or set up. Not a lot of visibility from the street."

"I love wells Fargo, but this is the worst location I have ever been to. They are located close to where I live, but I try my best go avoid them. They are almost never helpful. When it comes to the free services wells Fargo provides, like notarizing and faxing, they almost always tell me they can't do it. They claim no banker is there to help me, when I can clearly spot the banker behind her. They also scammed my Dad."

"I want to thank Wells Fargo Bank and the fraud alert. Today we were contacted by them that my card had suspicious charges. Thanks so much for taking care of us. We did not make the charges and Wells Fargo froze the charges and called us. We appreciate you."