Best Western Inn & Suites - Midway Airport

"Rooms were out of date and falling apart. Bed was very comfortable. Bad thing front desk charged my card twice..2 different times, so pay attention to your cc card charges because this particular hotel has incompetent employees Card was charged 12/31 (date of my stay) then again 1/9 no explanation as to why when I called. The next morning the charge falls off and 1/12 I finally get my refund."

"The lobby is very up to date modern. The rooms are a nice size but very outdated. They need to toss all of the furniture out (refrigerator and microwave included). The room was over all clean. I pulled the covers back to check for bed bugs. I saw some type of bug (see video) I watch it for a while. I then reported it to the manager and she looked as if I was the problem. I even tried to show her the video. She walked off to go and check. She came back and said it's only a fruit fly. I told her that is the most calm fruit fly I had ever seen. Heck it takes me a life to catch a kill one and this one just crawled around unbothered. I told her I wanted another room. She wasn't exactly happy about it. The next room had old furniture as well. Beds was comfortable bathroom was decent. This Best Western location would not be my 1st choice. It's very convent if you are attending an event at the banquet halls located on each side.of the hotel."

"Pictures do lie!!!! Reviews don't. Sure the lobby looks nice and updated. The room had a horrible smell. Staff couldn't offer any help with the smell or giving us another room. The room description say 2 queen beds. The beds are actually full size beds. No blankets just a couple sheets, Outdated furniture and nasty carpet. I will not be staying here again and I would advise others to stay elsewhere. $188 a night is too much for this place."

"The lobby looks great, remodeled, newer furniture. The staff here were very friendly and always helpful. A letter posted at the front desk about construction and dust and updates to the hotel. Conspicuously no date on the letter. Once we left the lobby area we noticed the update work seemed to have stopped. Hallway carpet is old and dirty. Our room carpet had tears and holes in it. Mattress was old and lumpy. There was a newer sink in the room but the shower was mot updated. Room had an old smell also, it was disappointing."

"We had a late flight cancellation and after waiting for a few hours for a voucher from the airline, we decided to make our own reservation. We were greeted at 1am with a very welcoming receptionist and they had soft music playing. It completely erased all of the chaos and stress from the airport. Our room was a good size and was very clean. Bed was comfortable, shower was hot and there were crisp clean towels. The complimentary toiletries were nice. There was outlets next to the bed that was helpful. The breakfast was good, with basic choices and the I really liked the coffee (although I think it was instant from a dispenser, it was really good!) Staff was friendly and helpful and the room was perfect for our needs. The only thing that could use improvement was the shower head was not center, but no big deal."