Heidelberg Wood Flooring

"This company is stealing money from hard working consumers . Very sad. Awful business. Will ghost you forever after taking your money"

"Ryan is either running a scam or a terrible business person. Maybe both. I placed 2 straightforward flooring orders in December. I had to cancel the first order and tell my clients that the vendor kept pushing back the dates without any end in sight. Things happen and I understood he may have had some supply chain problems and moved on. The second order is going on over 4 months with no replies or calls after countless emails/phone calls. ”It’ll ship next week” is all i would hear if I did get a response. I am now trying to retrieve my deposit. One of the worst professional vendor experiences I’ve ever had. Stay away from this company and its dishonest owner."

"We have left 4 phone voice mail messages over a period of 10 days with absolutely no response what so ever. I called this morning and finally got a live person. I gave the woman our contact info again was told they would have someone call us back. During a separate call that took place later in the morning we were told they would call us back with someone who could answer our questions and take our order around noon. It is now 230 and still no call. I am now increasingly hesitant about doing business with this company. If this is an example of how they do business...can you imagine the order and delivery process. Sad thing they came highly recommended through our nephew. I just don't understand the silence. At least a curtousy call if they are having problems would be nice. They must not want us or anyone we might have referred. Sad."

"What started out as an excellent experience, ended with very poor service and a broken deal. This is a one-man show kind of small company. The owner answers the phone, talks to you about the products and invests some time telling you about the different floors. That is when he has time and when he feels like talking to you. We got some samples, asked for some more, eventually we decided to proceed with the order having explained our time constraints due to an upcoming move to our new house that we were buying floors for. It became progressively more difficult to get the owner on the phone or to reply to our emails and messages, resulting in continuous delays in getting samples shipped and received. The whole thing went south when two weeks after wasting our time waiting for things, he told us to buy something else cause the product might not be to our liking! We delayed our installation schedule, other crews lined up to do more work after the floor was here, and our final move in date twice to be left hanging without a product! Which by the way we found out in the end was actually made in China and not at the company's site in IN! Bottom line: If you feel adventurous with the outcome of your investment and enjoy being ignored for days and bounced to voicemail leaving messages that do not get returned, and are comfortable with ordering products of questionable origin and final look, then by all means give them a shot!"

"This is not a dependable company! I waited 3 months on the first order that they said they could deliver in 8 weeks. I paid the $18,000 which included special freight. After many excuses the floor finally came and had to be hand unloaded ,off the pallet ,by me. I came up short and asked to order 250 sq ft more. I added an extra 10 percent to my square footage. I was willing to pay for the materiel since the flooring wasn't bundled and Im not sure if they sent me the correct amount. It has now been 3 months again , I still do not have any flooring and they have stopped emailing. The flooring is nice but not great. It is fading in the sunny ares and the finish scratches very easily I have had to send 3 sample boards because they can't seam to match the colors that they offer. It is not worth the money or the aggravation to deal with them."