Cabinets & Counters

"I love taking my client to Cabinets and Counters. The selection is always wonderful and the staff is very helpful."

"They were very nice to work with, excellent service, product and installation."

"After seeing the wonderful work they did on our kitchen counters, my family returned to Cabinets & Counters to have our bathroom vanity done. The customer service was FANTASTIC and Heather was a joy to work with, even when they got really busy! Heather always gets you the best deal she can!"

"I saw the rude reviews about Heather. My experience over the hours spent shopping and looking at quartz and granite was was totally different. Heather juggles multiple customers, the phone and employees with efficient skill. She worked up bids for me in seconds. Other stores took DAYS. She offered advice based on her knowledge of what the samples of quartz did not show. We took her advice. After shopping 3 times we found a slab of granite that we agreed on. I don't need someone to hold my hand every step. Heather always answered the phone quickly. On the day of the installation, they were running behind. That was not a surprise for an afternoon install. Once they got there, the installer problem solved issues and gave us choices. The quality is first class. Other than the garbage disposal cover not coming, it was perfect. When we could not use the cover, Heather gave me a cash refund when I came in the door. I wished the plumber and Ferguson plumbing a great were half as efficient as Cabinets and Countertops."

"We went in on a Saturday to pick out a remnant slab for a bathroom vanity. They weren't able to take our order that day but asked us to come back Monday. We walked around the showroom and the yard and found a slab that we wanted to use. I came back that next Monday and told Heather I had picked out a remnant and needed to place an order for my vanity. She was rude towards me when I told her I had already looked at the sinks and knew I wanted a white square sink and had a remnant I needed to hold. She told me that they were busy with the Parade of Homes and that it would be a while before we'd get ours installed, which was ok. She argued a bit when I tried to explain the number of holes we needed for our faucet and I said I could get the template from the car. Apparently that was not needed. I decided just to explain it to the guy who came out to do the template later that week. I called back 8 weeks later and got put on the schedule for an install for 10 weeks (7/31/17) after our initial template was measured. They were supposed to install from 1-2 pm, so I took a late lunch to be there. At 1:10 I received a "courtesy call" that they were stuck on another job and it'd be another 2-3 hours. I asked them to call me 30 min before they'd arrive so I could get back home to meet them, which they did. I was annoyed that they couldn't have called earlier since they knew they'd be late and that I had wasted part of my day to leave work for nothing. The actual install was quick and they were nice. They gave me the invoice with the remaining balance and I wrote a check which was cashed a few days later. I received a call yesterday (8/16) from Heather who asked when I was going to pay my balance with an accusatory tone. I informed her that I wrote a check and it was cashed a few days later. Her tone was just very harsh as she questioned me and implied that I did something wrong. I did not receive a follow up call to tell me that she made a mistake or that she apologizes and corrected my account. I wasn't going to write a review at all until I received her phone call yesterday. I will not be using them again and will tell anyone who is in the market for their products to find someone else. I had also left a Facebook review on their page, but they've now disabled the reviews there since they had 2 negative ones and a glowing review from a friend of Heather's."