Therapy Achievements

"Poorly trained staff, practice email doesn’t work, “office manager” needs a class in patient care... Called twice in last few weeks to get the “new patient documents” sent to me - for some reason they can’t get them sent through the practice’s email… rep had to send them from her personal email! But said I can’t complete them so just come in early. Called today to emergency reschedule my appt (I have a root canal scheduled for next week but developed an infection over the weekend) I Scheduled a dental appt for AFTER my visit, but finally called because I just can’t make i in this much pain- literally speaking like I have marbles in my mouth with so much swelling and pain! The woman that answered the phone told me to “get a doctors excuse to get the charge taken off”.. What?! When I challenged this, she talked over me 3 times and when I tried to speak she actually YELLED over me to where I had to ask her to lower her voice ! I’ve asked for the Medical Director‘a voicemail and she refused to transfer me. Only that she’ll take a message and give to her “when she comes into the office”… never heard such unprofessional behavior from a medical practice in my life !"

"THE TEAMMATES THAT I HAVE BEEN TRAINED BY ARE FANTASTIC. I ACTUALLY ENJOY GO TO PHYSICAL THERAPY BECAUSE OF THEIR OPEN CONCERN AND FRIENDLINESS THAT IS SUPERIOR TO ALLOW ME TO ACCOMPLISH MY GOAL OF REHAB. I ALSO LOVE YOUR COFFEE POT."

"Instant RELIEF! Two years I have been over-looked and shelfed by several medical teams. Ready to throw-in the towel, I happened upon a very good Cardiologist. He recognized immediately what my problem was and referred me to Therapy Achievements. I have never been happier. The staff is fantastic. The drive from Athens can be a challenge but I know that when I push through, the clouds that have hovered over me will lift. There is a light at the end of the tunnel. Thanks to all for caring. Therapy Achievements is a "CUT ABOVE." Onna Poole Athens, Alabama"

"I received a bill from over 5 years ago just last week in 2023 from date of service for Dec. 2018. Statement stating I owed $50. from missed appt. and 2 - $30. co-payments equaling $60. Therapy Achievements states I never responded repeatedly over 5 yrs to statements sent. #1 I don’t get bills I always pay at time of service. AlWAYS. Strange no one else has ever had issues getting mail to me. I have lived same address 33yrs. #2 I have had my same insurance for 47 years and never have I ever had a $30. co-pay. #3 as a Business how long do you wait to turn over to a collection agency, 5 yrs really. Insurances can’t even bill after 1 year. I talked to 2 different Insurance Company’s who exact words were “ I can’t believe they had the audacity to send anybody a bill after five years, showing their neglect of duty in running their business”. They have to write it off. Your business office personnel actually laughed in my face when I told her that. Due to my husbands meticulous filing, I actually produced receipts with Therapy Achievements letterhead printed from their machine, showing the dates of service in question, and that they were paid only to be told, that is not our paper. It’s our Info. but sorry our paper head is designed different we have our emblem on the right side of paper. So either you insinuated that I fraudulently reproduced your letterhead or you saying that you have someone within your place of business that is not handling your books correctly. I produced my proof to include statement from Bank showing the $50. was paid by check #———. (Note in their computer says “I forgot appt.” $50. No show fee. My note says I cancelled due to having to get unplanned infusion at Cancer Center that I called but was told to late to cancel. I can also get proof from Cancer Center I was there by necessity. When I arrived at your office with the proof, miraculously, it was found also in your computer once I showed my proof. As a medical professional I have never been treated,spoken to, or hollered at by a place of business in my life especially one that charges for their services. My Attorney was jumping up and down for me to turn this over to her and the only reason I did not was I want nothing else to do with this facility, EVER. In my opinion your business is exactly one of the many reasons our Health Care is in the horrible shape it is in. I PAID the money I did not owe today and I have a 0 Balance according to the “Letterheaded”receipt you e-mailed. “ a lot of good that will be, undoubtedly not worth the paper it printed on. Letterhead could change."

"As an old, retired nurse, this was my first time at Therapy Achievements. I was so pleasantly surprised to see such a large, beautiful facility. The staff was absolutely wonderful- kind, caring, attentive to details, knowledgeable… I could go on and on… And I will!!! I didn’t even know this place was here. It is run like a well- oiled machine, very organized, everything timed well, and yet everyone goes out of their way to tend to ones every need! I am so greatful to my Dr. for choosing this facility for me."