Walmart Pharmacy

"Friendly and always been helpful!"

"Got my booster there and the lady who did it was super awesome and did a great job. The wait was good and the shot was easy! I dont know the name of the worker, but she had the prettiest eyebrows. Lol."

"I want to start by saying, I have never had a pharmacist make me feel the way Elisa did tonight. It’s not my fault that she (or her bosses) aren’t up to date on the DEA mandates, and didn’t know you can have controlled substances called in. After an hour on the phone, she verified what we told her. However, she still wouldn’t fill it. During the Covid-19 pandemic, PCP have started seeing patients via video chat. And so the DEA has lifted their limitations on certain meds, retiring a hard copy of the scrip, and allowing doctors to call in the script. Then the doctor will mail in the script to the pharmacy. I heard her on the phone tell her manager, I know it’s weird that she lives in Huntsville, but sees a doctor in muscle shoals. Like I’m some kinda drug seeker, going from doc to doc to get prescriptions. We recently changed from Walgreens on Jordan lane, because the customer service was awful, sadly this Walmart hasn’t been much better. So she told me that now isn’t a good time to switch pharmacies, we switched about 3 weeks ago, before everything went in lockdown. And she had the nerve to tell me that maybe we should switch back to Walgreens! You’re going to get your wish next month, Elisa! So she called Walgreens and verified I get this script filled every month, then she questioned why the address on file at Walgreens was in Tuscumbia(I updated it to Huntsville, when we changed to Walmart). I told her this is my home of record, and parents address, and I lived with them when I got medically retired form the Air Force. She questioned me as to why I need these meds, so I had to give her my history about getting injured in the Air Force. So needless to say, we will be in search of a new pharmacy! She wasn’t overly rude, it was just the accusations she kept making that upset me. I also don’t appreciate that she or her managers, don’t know these rules. This isn’t a recent change, it’s been at least a week since we were told about this. So if the doctors know about it, why don’t the pharmacy? Her excuse for not knowing, was because she hadn’t had anyone come in with this yet. So I guess only then, they update their procedures."

"Elisa, the Pharmacist, was awesome! I had trouble with my insurance and she walked me through what I needed to do in order to get the information she needed. She had my prescriptions filled by the time I got off the phone with my company and she took extra time to explain my medications to me. I know this was not the way she wanted to start her day (I was the first customer) but she made me feel as though I was the most important customer she had! Her customer service skills are the reason I will come back!"

"I had the worst experience with one of the person in this Pharmacy, treated you like a dirt. Not to mention I have to pay over $1200 medicine for my parents and be treated that way? No I did not get the medicine. I will never ever give them my money. Treat your customer like dirt? I hope no one will ever ever treat you or any member of your family, Lady!"