CKGS Visa Application Centre Chicago 19 South La Salle Street, Chicago, IL 60603

"I have fill my passport renewal application 5 months ago but we still don’t receive any update or where is my application status. Please help me out with my passport. I need my passport ASAP"

"It has been a month asking for the solution of my lost OCI Passport to the visa centre. I’ve sent couple of mails last month. I’ve lost my oci and don’t have copy. If I want to apply for a new it’s asking the lost OCI card number which I don’t have. What am I supposed to do in this case"

"I have applied OCI card for my newborn kid last month and I received it today. Am surprised and satisfied by the quick turnaround. If we are able to provide the required documents as listed in the checklist by CKGS ,that should be good enough for the application to process without any delays. This is not the first time I have used their service ,I have applied for my passport renewal and my daughter's OCI card over the last 5 years and they have efficiently handled the applications and provided timely updates over their website. Was not able to reach them over call for any clarification but they answered my questions over email . I hope they continue the good work .Thanks."

"EDIT: I would like to add good news, the office reached out to me this morning to resolve the manner more quickly and accept a document via email in order to do so, which I appreciated. As a result, the application is at least in the hands of the consulate. For that reason I revise my rating. However, I can't help but feel frustrated that the only way to get their attention was with a bad review. So, PROS: The staff do seem to truly want to make sure customers are happy and provide good service. CONS: I still wish it was easier to get a hold of them. I attempted to call multiple times and couldn't reach anyone, and emails were returned with scripted responses. If these issues are not due to the Chicago branch specifically, then I won't hold them accountable. I appreciate them reaching out to me. ------------------------------------- (old review) I hope I never have to deal with this service again, it's been a nightmare. It was confusing and dense from the start, and I thought I had plenty of time to get my documents before the trip, but then they rejected my bank statement and told me I hadn't sent one even though I did. I tried to contact them REPEATEDLY through email and tried to call the office so I could ask what they needed and get it to them asap, and only got canned responses and robot menus. Finally 2 weeks before my NON REFUNDABLE flight, they left me a voicemail specifying what I was supposed to send. Because it was over new years I had to wait until the holiday was over and send it overnight for an extra 25 dollars. All because over a week was wasted where I couldn't get a hold of them at all."

"You guys are just awesome. Made my life lot easier. Tension free. I submitted my docs around 1:30, and within 24 hours review on Indian consulate also completed and dispatched to ckgs that is wonderful. In whole process only delay part is package delivery from you guys to me, again it's FedEx fault, not yours. If you could allow to pickup passport at your branch itself it would save 24 hrs for me. Thanks a lot."