Kemper Auto - Birmingham Liberty Park

"Stay far away from this insurance company. My girlfriend has been with them for 7 years and never a blemish on her record at 45 years old. She was paying 80 something a month and missed a payment due to a job change. They refused to reactivate her policy and now wants to charge her three times the amount for a new policy to start and then twice the amount at $165 a month. L"

"The worst auto insurance I've ever had. They started off with a low premium and quickly doubled it. This insurance never reports to your state insurance department so you have to do extra work when you leave them and try to apply for a different insurance."

"They are awful. I was in a hurry to get insurance for my husband's DMV appointment and they came in lowest for most coverage on a comparison site... Let me tell you, wish I had looked further before calling them! I barely got to the point of signing because their web services are so incredibly buggy and poor. They charged me 198 and couldn't even get me supporting documents to the policy. All I ever got was an automated email with a policy number that their website doesn't recognize as valid. No one answers the phone and they routinely hang up on you after you've been on hold forever. Tech support couldn't help me get into my account or find a record of the policy. After a few days of this totally unacceptable hot potato, I found better coverage for less and signed with another company. When I called to cancel with Infinity Kemper, no one was in ON ANY OF THEIR NUMBERS - what if you needed to file a claim on the weekend? Mind-blowingly bad. Since I hadn't been able to reach any branch of their company except the unhelpful tech services since signing, I disputed the charge on my card and emailed asking them to cancel. They emailed back 4 whole days later saying they can't cancel the policy in the first 60 days unless certain conditions are met... and "Services not rendered" is not one they recognize! I've responded with one they say they do recognize (duplicate coverage) but if prior experience is any indication, going to keep on having to slogging through BS with this BS company. They only want your money and have zero interest in earning it with any semblance of customer service once they get that! Stay far, far away from them if you value your peace."

"WORST company in the history of insurance! Their client speed into my vehicle which was stopped at a red traffic light. They refused to pay for a whole year for mine or my sons medical bills stating they believed I was at fault despite their customer receiving 2 citations. Infinity NEVER returned phone calls or emails. IF ever reached on phone, RUDEST people ever to speak too. Treated me with disrespect because I was not their customer."

"Worst insurance company ever had an a accident on 10/19/2018 and still have not spoke to the adjuster. When you her voicemail answers and says to leave a message but quess what it's full and can not accept calls. Have contacted the insurance commissioner office they said reach out to them one last time. I had to pay the towing company 325.00 and I still have nothing to drive which said I would be getting a rental car today. If I could give them a zero I would. It was there insurer that fell a sleep and hit head on.stay away from this insurance"