Helen Keller Hospital

"I was seen in the ER this evening and from the time I walked through the door until I left I was made as comfortable as possible and my nurse Shane showed compassion and a paramedic named Bobby was the best and friendly I hope not to get sick again but I do know that things are not always the way we want but I will be back at this ER if I have to return thanks for the great care Keller ER"

"My husband was told to come here from urgent care after finding out he needed iv antibiotics right away. Not only was service fast, the staff was very friendly, and my husband was treated well"

"My daughter just had her baby here. I cannot speak for the rest of the hospital but the labor and delivery department is amazing!!! All of the nurses she had were so sweet and kind. They did what ever they could to try and make her comfortable. Awesome people!!!"

"My husband needed to be seen here on 12/22/23. We were the ONLY people in the lobby and didn’t get called back for an hour, mind you as we pass the other rooms no one is in there. Then when we did get in a room, we seen the nurse twice, once for initial triage after an hour and an hour later to clean his laceration. We didn’t see the doctor, Dr. Neal Steil, until we had been here for almost four hours, he came in and stitched his lip (did not give us any type of cleaning or care instructions) and said okay you can go home. My husband had to ASK for a facial X-Ray, which showed his nasal bone is fractured. Not to mention we were treated horribly the entire time since we were there due to a work-related injury (we were required to come to this hospital), they didn’t give him his drug test until I had to ask for it. Fast forward to 12/24/23, my husband is having massive headaches, nausea, dizziness. We return to the ED as instructed by his work. The nurse is already being extremely rude and hateful the moment we said we were here again from two nights before with worsening problems. The nurse goes into a long rant about how he probably has a concussion but there is nothing they can do and that he would send the doctor in but that he wouldn’t do anything. The doctor comes in, Dr. Thomas Davis, and we express to him our concerns that brought us there and the horrible care we received two nights prior, and he showed actual concern. He got a head CT, did an oral examination for my husband’s teeth (which the previous doctor did not do), and even looked through his nostrils (again the previous doctor did not do), we thought things were going great. Then the nurse comes in THREE HOURS LATER and says the CT showed the same nasal fractures and we can go home. I’m sorry what? You don’t send your doctors back in here to discuss exam results? You send your nurses? Again, he was very rude and told my husband he needed to figure it out somehow else because he wasn’t going to get any help through the ER. I am VERY disappointed in this hospital and this ER. I used to work here and loved it, but boy being a patient here sure does change up the treatment. VERY unprofessional."