Hancock RV Services

"MOBILE PET GROOMERS, AVOID THESE TRAILERS Would give 0 stars if possible. Some of the worst service I’ve ever received. I reached out to Woody Handcock, the owner of Handcock Industries in January for purchase of a mobile grooming unit. I was told it would take 4-6 weeks to get finished… by the time I got my unit it was nearly 14 weeks. Communication was great up until I sent the $11,000.00 deposit. After that getting ahold of Woody was an absolute nightmare. I had emailed Woody a few upgrades and customizations I wanted my unit to have. One being to over build the axel. He completely disregarded that although I paid extra and I told him that he needed to correct that error. That error added an additional 6 weeks to the build because he had to reorder the correct axel. When I finally went to pick up the unit in late May, I was NOT pleased with the mediocre, diy quality work. Rushed and slapped together. Absolute POOR quality. Walls were not even waterproof. Total false advertising. I had inspectors come out as well some of my mobile grooming friends and they said it’d be better to return it. The unit needs so much work that I’m still not able to use it until hopefully August…. And after putting another $5,000+ into the unit. After confronting Woody about what the inspector said and the amount of money I would have to put into the unit, I asked for a refund. He said he didn’t have the $17,000.00 to refund me and I couldn’t return it unless he could try and find another buyer to screw over. Again, never followed up. We sent him photos of the poor quality work as well as the electrical errors that were not up to code. Pictures don’t lie. He then said he would give us a partial refund of $7,000.00 to help cover costs of repairing the cruddy work. Then later said he was filing for bankruptcy and would not be able to pay the $7,000.00 we requested back. We are now stuck to fix the unit without any compensation. Worst business ever. This has now costs us over $22,000.00 all together. What was suppose to be an exciting time for myself and my business became a horrible, disappointing headache. A nightmare. Here are just SOME of the examples of the rushed, poor quality work as well as messages from other mobile groomers that purchased a unit from Woody warning the public to avoid these grooming units…"

"I was pleasantly surprised that the owner tried to walk me through what he thought might be wrong with my rig, instead of looking for a quick buck! You don't find honest hearted people like that too often!"

"Woody is the top of his class when I comes rv repairs and custom builds. He is knowledgeable and friendly. He was even so kind to meet up with me on a Sunday to unload a generator I had brought up from NC to Indiana. He’s building me a new grooming slide in unit. I’m super excited to go and get it when it’s completed."

"Great service, awesome custom work, and has a great team.... Assistant Service Manager will go out of his way to answer all your questions and very professional"

"Good people there that do A++ quality work"