Paul-Richard GM Center

"I bought a car from here almost two years ago, on the way home the transmission started messing up and I thought no big deal I paid for the extended warranty so it was cover. When I bought the car and warranty the contract writer told me as long as I brought the car to that dealership while the car was under warranty there would be no charges from the service department. Well almost two year since then my car is still having transmission problems. It's been in their shop 6 times for the same thing and their idiot techs are trying to say that transmission slipping is normal at a low idle and when I picked it up today all of the sudden I have a 154 dollar diagnostic fee for a problem they didn't even diagnose. I will never go here again nor do recommend anyone else going here. If I could give them negative stars I would"

"Called twice. Talked to two different departments service and parts and both reps were very pleasant and definitely cares about the customer."

"Seem to be friendly enough people, but we towed my sons truck there on Monday, and they kept telling him they couldn't find the problem. They are a GM dealer ship, right. Come on people figure it out. I finally called on Wednesday and told them what I thought the issue might be. When we called them back Friday morning, they told us the technician wasn't coming in till 10 !!! I see the problem now, or at least part of it. The service industry in Indiana sucks, big time, you are hard pressed to find anywhere that will make you feel like they even care . All I can tell you is GOOD LUCK!!!"

"I would not buy a car from this place again. I bought a 2016 for explorer from them and I didn't drive it 12 hours and the tire pressure light and the check engine light came on I took it back and mark said that they would take care of it and have it fixed. A few days later mark called me and said it is going to be 4000 dollars to fix and they will be willing to pay 25 percent of the bill. Which having the car not even 12 hours they should of payed the full bill. I finally got the car back after two week of it being fixed, and when I went to pick the car up mark was no where to be found. I am not happy about this experience and I will never buy a car from them again and I recommend that you "the reader" don't do business with Paul Richard peru. Very disappointed."

"I wanted to thank Tom, Rick and Drew, along with anyone else at your dealership that had a part in my purchase of the 2023 Tahoe. I had a first-class experience and wanted you to know how much I appreciated that. You guys were efficient and professional in every part of the transaction. I am a retired small business owner and understand and appreciate great service. I was willing to drive 600 miles to find the vehicle that I was looking for and was glad I made the trip. I would certainly recommend your dealership."