American Family Care Madison

"This is the best place to go if you need help. I have been so sick for the last month. Each time I go they make sure the find out what’s going on with me. I appreciate them so much. Thank you all so much. They are so kind and helpful. I thank God for AFC."

"The doctor was very good, and I was very very pleased with the care from her. But the wait time was too long, the fact that they expected me to enter in so much information electronically when I wasn’t feeling well was not a pleasant experience. For example I had to enter a code many different times to get into the system and I couldn’t get it right and when I wasn’t feeling well that made it even worse. Also they don’t have a system for calling people in this he waiting room. they actually called out your name (muffl d through a mask) and you can’t hear them and so here we have this electronic system for entering all your information but then you can’t hear when you’re being called. Then when you get actually getting to have a service done they ask the same questions over again that you just sent it into your keypad. Finally they sent the information to the wrong Pharmacy when I specifically made sure they were going to send me to the correct Walgreens. So I drove not feeling very well. I had to make several trips in order to get my prescription filled. However, as I said, I am very very pleased with how the doctor handled the situation, and I definitely would go to her again it’s just the rest of the service I would never ever really want to go back to that. It’s too grueling if you’re not feeling well."

"Bed side manners are almost null & void at a lot of Dr offices, BUT.... I love this urgent care. Took my son today for having nose bleeds & chest pains, they made him feel so comfortable. They are faster than the ER & keep things moving. Everyone, from the receptionist up front Ms. Ollie, Erin NP, & nurse Bhumi were all great. It's been consistent every time I've went. 10/10. Give these ladies a raise."

"The workers are really really nice and understanding. The building is clean and organized. However, the lobby wait times were really disappointing. But I understand that there is a shortage of workers. Once I they got me in the back, their services were a lot faster. I took 3 tests: strep, covid, and flu. They had the tests out super fast and confirmed I have covid. Great environment and very sweet workers."

"This facility is amazing!! From the front desk staff who helped me ahead of time to make sure insurance was covered... To the nurse and provider. I came with a specific problem not expecting a nurse practitioner or PA to have in-depth knowledge about, but P.A. Smith absolutely wowed me with how detailed, educated and trained she was in my specific needs. Not just that, she took all the time we needed to discuss all aspects and options. I'm VERY IMPRESSED. My Mom recommended and now I'm recommending it."